Divine Uwase

• Asked customers questions to determine, verify and solve common problems.
• Looked for additional ways to expand products to customers by upselling new products and services.
• Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
• Suggested operational improvements to enhance quality, improve production times and reduce costs.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.

Customer service employees assist customers with complaints and enquiries, provide product and service information, accept purchases, and process returns. I sometimes considered as having a sales role because I assist customers in understanding the goods and answering inquiries regarding their hardware kits and software systems .

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.

As a mechanical engineering intern, I was responsible for preparing calculations and reports, gaining experience with engineering systems, integrating tracking plans, and analyzing mechanical design options. I assisted with product testing, collaborate with other members of a project team, and design or change CAD models.