Divine Peter
Leeds,West Yorkshire
Summary
Dedicated Administrative Professional experienced in claims processing and executive support. Delivered effective organisational skills and attention to detail, facilitating business growth and operational efficiency. Committed to providing exemplary service and support to all staff levels and clients, ensuring alignment with business objectives.
Overview
9
9
years of professional experience
Work History
Fnol handler
Zego Insurance
05.2025 - Current
- Tracked claim progress through regular updates by conducting inbound and outbound calls to policyholders, facilitating updates and addressing concerns.
- Recorded AI voice notes to provide real-time updates to clients during claim handling, enhancing communication and transparency.
- Logged claims accurately for timely processing and progress updates through live chat applications.
- Logged new claims for policyholders through third parties, ensuring accurate documentation and timely processing.
Claims Handler/ Adjuster
QBE Insurance
08.2022 - 04.2025
- Coordinated property damage claims with third parties to facilitate timely rebuilding.
- Reviewed client, broker, and third-party claims to minimise complaints and legal proceedings.
- Reviewed invoices, estimates, and quotes to ensure prompt payment to involved parties.
Administrator
Sport and Activity Professionals
01.2021 - 07.2022
- Coordinated activities and managed Microsoft Office records to support compliant office delivery.
- Answered phone and email queries promptly to strengthen service quality.
- Coached young employees on daily workplace growth behaviours to enhance career pathways.
Receptionist
Avalon Guest House
02.2020 - 01.2021
- Greet visitors, sign visitor book, issue badges, and notify relevant staff.
- Handled customer bookings and addressed queries to ensure smooth service delivery.
- Maintained front-of-house reception cleanliness to uphold professional environment.
- Managed reception coverage during staff absences, ensuring seamless operation. during sickness and annual leave to maintain continuity.
- Recorded visitor details in a log to enhance security and support evacuation procedures.
Assistance Team Supporter
DPD Delivery
08.2019 - 01.2020
- Strengthened team readiness by training new hires and supporting day-to-day duties, enhancing overall team capability.
- Reduced handling issues by picking and packing goods using safe packaging methods, ensuring product integrity.
- Improved parcel delivery through arrangement of ordered shipments with accurate labelling.
Automotive Engineers
OMR Fonderia in Italy
08.2017 - 05.2019
- Oversaw engine system builds, verifying fit and alignment to guarantee quality and performance compliance.
- Managed vehicle engine builds and component systems, coordinating precise welding repairs to ensure structural integrity.
- Inspected damaged welding areas, establishing repair standards to enhance component reliability.
Education
Certificate of Higher Education - Sports Science and Exercises
Leeds City College
Leeds, LDS01-2022
Diploma of Higher Education - Business Management
Giuseppe Luosi Istituto Di Istruzione College
Italy01-2019
Certificate of Higher Education - Visual Art
KTI Secondary School
Ghana01-2014
Skills
- Claims processing
- Claims documentation
- Risk assessment
- Order processing
- Customer service expertise
- Client relationship management
- Live chat support
- Cold /warm Calls
- Business Administration
- Microsoft Office Suite
- Attention to Detail
- Working to Deadlines
- Time Management
- Problem-solving
- Task prioritisation
- Team collaboration
- Team support
- Conflict resolution
- Decision making
- Calm under pressure
- Active listening
- Clear communicator
- Written / Verbal Communication
- Leadership management
- Sales management
- Marketing management
- Business Growth and Development
- Record-keeping
- Policy analysis
- Safety procedures
- First Aid certification
- First Aid certification
Languages
English
Advanced
C1
Italian
Upper Intermediate
B2
Spanish
Elementary
A2
French
Beginner
A1
Interests
- I like to read books,
- I like to travel exploring places, cultures and countries
- I enjoy working out 5/6 days a week
- I'd like to Volunteer money for charities
Timeline
Fnol handler
Zego Insurance
05.2025 - Current
Claims Handler/ Adjuster
QBE Insurance
08.2022 - 04.2025
Administrator
Sport and Activity Professionals
01.2021 - 07.2022
Receptionist
Avalon Guest House
02.2020 - 01.2021
Assistance Team Supporter
DPD Delivery
08.2019 - 01.2020
Automotive Engineers
OMR Fonderia in Italy
08.2017 - 05.2019
Certificate of Higher Education - Sports Science and Exercises
Leeds City College
Diploma of Higher Education - Business Management
Giuseppe Luosi Istituto Di Istruzione College
Certificate of Higher Education - Visual Art
KTI Secondary School