Divine Mapengu
Eccles,England
Summary
As an eager, generous and determined training social worker, with my ambition into a career in health and social care management at university of global banking school with three years of health and social care educated my passion for learning the modern working environment and customer service has enabled me from a young age to want to work for companies to gain understanding professionalism and front duty life to communicate for people of all ages and to offer any services they require, with regards to their safety and mental health. To summarise, I'm a dynamic team player and my hardworking ways are proven by my efforts working in dept's of hospitality retail and corporate sectors. I believe hiring me to work for your company would be beneficial for both me and your business.
Overview
6
6
years of professional experience
Work history
Waiter
Banyan spinning field
Manchester
08.2024 - 12.2024
- Managed table settings for optimal dining experience.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Greeted customers, presented menus and shared information about available special items.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Delivered excellent customer service through friendly and polite interaction.
Floor staff member
Baby Platinum Gentlemen's Club
Manchester, Greater Manchester
11.2023 - 04.2024
- Kept reception area clean and neat to give visitors positive impression of the company.
- Screened and verified visitor IDs, maintaining security of personnel.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Handled and moved supplies between stores and bars for restocking and storage.
- Collected cash payments, processing and providing correct change and receipts.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Cleared counters and disposed of waste and broken glass.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Delivered exceptional, friendly and fast service.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Waitress/Server
HAP Solutions Agency
Manchester
09.2021 - 11.2023
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Having high physical ability and staying on my feet for long hours, carrying heavy utensils and kitchenware and appliances
- Supporting the bar team by finishing alcoholic beverages and running late or early orders when needing to accommodate a busy shift
- Acknowledge on food, hygiene and safety
Shot girl
DNA Events
Manchester
09.2021 - 09.2022
- Provided key benefits and advantages of events, services and products, discussing pricing with interested parties.
- Promotional team, member and long valued staff
- Short girl expert that has helped the small independent agency established massive remarkable sale every weekend, marketing alcohol beverage to the biggest clubs and bar event in Northwest England
- Money handling skills by organising and counting, large and small amount of cash
- Highly extroverted role by speaking to multiple clients at once, articulately describing offers and using pricing, strategies, and sale techniques to gain profit
- Being the face and the representative of a popular company means I demonstrate good attitude and working ethic among the company
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
Food Pick and Packer
UK STAFF
Manchester , England
06.2021 - 09.2021
- Followed correct packaging standards, ensuring products and fragile items avoid damage and are presented excellently- Given contamination briefing and training for during shipment process
- Disciplined in packing and layering boxes and heavy utility- Carefully can prepare food and drink items- Keeping track of stock and paperwork using numerical equations and calculating numbers- Meeting deadlines under pressure by staying mobile and fit- Have high physical ability in staying on my feet for long hours carrying heavy utensils and kitchenware and appliances- Supporting the bar team by finishing cocktails, running late or early orders when needing to accommodate a busy shift- Greeting and welcoming guests, checking in on them for extra help or notice and answering questions on menu items delivering and overall enjoyable dining experience- Knowledge on Food Hygiene Safety
Kitchen Staff Assistant
GG's Caribbean Takeaway
Manchester , Greater Manchester
01.2019 - 07.2021
- Helped prepare multiple food orders using delivery takeout systems and preparing orders for delivery drivers
- Skilled in inventory management, counting stock and recording temperatures and sales
- Taking charge of cleaning and sanitising stations and whole of store
- Cooking food
- Sorting and distributing ingredients in certain sections of the store before opening
- Unloading deliveries and help cater customers when eating inside
Hospitality Staff Member
Arc Hospitality
Manchester , England
10.2018 - 06.2019
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Practiced healthy and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Diploma of Higher Education - HND/HNC Healthcare Practice For England(Healthcare
Global Banking School
Certificate of Higher Education - Health and social care Level 3
Manchester College
Diploma of Higher Education - Health and social care level 3
Manchester college
Diploma of Higher Education - Health and social care level 2
Eccles College
GCSEs -
East Manchester Academy Secondary School
Skills
- Team player
- Hygiene control
- Behaviour management
- Communication and listening
- Patient care
- Food, safety and hygiene
- Mental health support
- Customer service
Personal Information
Custom
Manchester, Greater Manchester,Salford, Greater Manchester,Manchester, Greater Manchester,Manchester, England
Timeline
Waiter
Banyan spinning field
08.2024 - 12.2024
Floor staff member
Baby Platinum Gentlemen's Club
11.2023 - 04.2024
Waitress/Server
HAP Solutions Agency
09.2021 - 11.2023
Shot girl
DNA Events
09.2021 - 09.2022
Food Pick and Packer
UK STAFF
06.2021 - 09.2021
Kitchen Staff Assistant
GG's Caribbean Takeaway
01.2019 - 07.2021
Hospitality Staff Member
Arc Hospitality
10.2018 - 06.2019
Diploma of Higher Education - HND/HNC Healthcare Practice For England(Healthcare
Global Banking School
Certificate of Higher Education - Health and social care Level 3
Manchester College
Diploma of Higher Education - Health and social care level 3
Manchester college
Diploma of Higher Education - Health and social care level 2
Eccles College
GCSEs -
East Manchester Academy Secondary School
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