Divina Nacario
London,United Kingdom
Summary
I'm a customer engagement and front-of-house professional who genuinely loves building strong client relationships and keeping things running smoothly. My background spans corporate reception, high-end and luxury retail, giving me a unique ability to deliver flawless service under pressure, whether I'm managing busy boardroom bookings, assisting VIP guests, or handling everyday office logistics. I bring a positive, upbeat energy to my team and thrive in fast-paced, high-profile environments where attention to detail is everything.
Overview
8
8
years of professional experience
Work history
Boardrooms receptionist
Osborne Clarke LLP
Barbican
2025.02 - 2026.03
- Facilitated boardroom operations by coordinating high-profile client meetings and senior partner sessions.
- Assisted in organising various meeting components including room setup, audiovisual equipment testing, catering, and guest reception.
- Managed shared inboxes and booking systems to ensure timely responses and proper scheduling of boardroom resources.
- Coordinated transportation and travel arrangements for clients and senior staff, collaborating with service providers for punctuality.
- Supported corporate events, presentations, and conferences by working closely with events and facilities teams for successful execution.
Client Advisor
Gucci
New Bond Street London
2022.06 - 2024.10
- Consistently exceeded individual KPIs, personally generating an average of over £66,000 in retail revenue per month (audited and verified via official employment remuneration records).
- Successfully managed a high-value portfolio of luxury products, driving individual monthly sales peaks of up to £86,600+ on the flagship Bond Street floor, as validated by formal corporate payroll documentation.
- Achieved monthly and seasonal sales goals for both individual and store performance.
- Supported customers by delivering exceptional service and demonstrating comprehensive product knowledge.
- Assisted in capturing customer data through CRM tools for relationship building.
Sales Associate
Balenciaga, Selfridges London
London
2019.07 - 2022.04
- Monitored and updated customer information using company CRM tools to support retention and identification of potential clients.
- Assisted in achieving individual and store objectives through focused efforts.
- Engaged in cross-selling and upselling across product categories to promote sales growth.
- Executed opening and closing routines of the store, including preparation of end-of-day reports.
- Represented the brand effectively while contributing to business development initiatives.
- Supported after-sales processes to enhance customer satisfaction.
- Contributed to ‘The Balenciaga Hub Project' from November 2020 to March 2021, marking a significant initiative in Kering Group's history.
Sales Associate
Tory Burch, Westfield London
London
2018.08 - 2019.07
- Assisted in managing customer data to help build relationships and create personalised interactions.
- Participated in morning briefs and training sessions, supporting VM setups, sales events, merchandise replenishments, and team-building activities.
- Utilised brand and product knowledge to aid in developing selling arguments.
Education
A-Levels - Art and Design (B), Business Studies (C), History (C), Religious Education (B)
Convent of Jesus and Mary Language College
London 01/2014 - 01/2016
GCSEs - Math and English
Convent of Jesus and Mary Language College
London 01/2009 - 01/2014
Skills
- Executive and administrative support
- Meeting coordination and event planning
- Document preparation
- Client communication
- Multitasking and time management
- Microsoft Office proficiency
- Switchboard operations
- First aid certification
- Fire marshal responsibilities
Languages
English
Native
References
References available upon request.
Timeline
Boardrooms receptionist
Osborne Clarke LLP
2025.02 - 2026.03
Client Advisor
Gucci
2022.06 - 2024.10
Sales Associate
Balenciaga, Selfridges London
2019.07 - 2022.04
Sales Associate
Tory Burch, Westfield London
2018.08 - 2019.07
A-Levels - Art and Design (B), Business Studies (C), History (C), Religious Education (B)
Convent of Jesus and Mary Language College
01/2014 - 01/2016
GCSEs - Math and English
Convent of Jesus and Mary Language College
01/2009 - 01/2014