DITZA ARACI NUNES TRIGUEIROS
London,United Kingdom
Summary
A highly motivated and customer-oriented individual with a proven experience of working in a fast-paced environment, providing outstanding customer service and administrative support. An effective team member who has the ability to ensure the highest standards of task completion. An enthusiastic person with excellent communication, relationship-building and motivation skills; competent in building customer and employee relationships which inspire customer loyalty. A self-directed employee, able to adapt well to new environments, learn new processes quickly to achieve outstanding results and go that extra mile to get things done. Attentive and like to take initiative in every task undertaken and seeing it through to completion.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
School Placement
Welbourne Primary School
- Found out what were the lessons for the day and helped the teacher to prepare and organise lessons;
- Sat with the pupils to help with their class work;
- Ensured that children were paying attention and understood what was being taught;
- Corrected class work;
- Read stories to the class;
- Helped to organise and tidy up classrooms at the end of the day and prepared for the next day;
- Supervised children to the medical room.
- School placement for 40-60 hours of work.
Licensing administrator
Transport For London
United Kingdom
12.2022 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Dealing with PHV and Taxi applications effective and efficiently;
- Analysing customers applications and emails;
- Handling customers documentations with care due to data protection;
- Caring for customers' livelihood;
- Helping maintain good work productivity by hitting targets every day.
- Skilled in TOLA and LARA system.
Receptionist
Holiday Inn and Staybridge Suites
Stratford City
08.2021 - 12.2021
- Supported the manager and the team as requested to develop into a strong, and engaged team.
- Met sales targets by 100%.
- Maintained a record of all guests and members coming; check-ins and check-outs.
- Handled all incoming calls and answered the enquiries made;
- Resolved all customer complaints;
- Administered the payments made;
- Provided assistance to the administration in managing and maintaining records;
- Room and product sales;
- Money handling procedures; end of day banking;
- Ensured compliance of corporate procedures and guidelines.
- Re-organised, and maintained the cleanliness of the area.
- Achievements:
Administrator
M Clinique Hair and Beauty Salon
02.2019 - 12.2019
- Provided a warm welcome and excellent customer service for customers to meet and exceed expectations;
- Money handling procedures;
- Answered phone calls and booked appointments;
- Assisted with the sales process by maintaining a fully stocked salon;
- Accurately described product features and benefits;
- Welcomed walk-ins, answered questions about services and scheduled appointments based on availability;
- Update client records and database with contact and billing details, appointments and services.
- Ensured timely serving of customers; and cleanliness of the area.
- Achievements:
Customer Service Assistant/Cashier
Tesco
12.2017 - 11.2018
- Enhanced overall clientele through demonstration of customer service oriented work ethic;
- Provided high level of customer service while serving customers at the till;
- Processed transactions and issued receipts;
- Scanned and displayed morning labels (price increase, decrease, etc.);
- Managed morning paperwork to finalise the previous day.
- Counted cash in self-service tills and in the main safe;
- Restacked shelves according to company’s requirements;
- Effectively dealt with customer returns and complaints.
- Achievements:
Cashier
Iceland Frozen Foods
08.2012 - 12.2017
- Improved customer service experience, created engaged customers and facilitated organic growth;
- Took ownership of customers issues and followed problems through to resolution;
- Assessed customers’ needs and preferences and made recommendations;
- Restocked and replenished inventory and supplies;
- Effectively worked on the will; money handling procedures;
- Dealt with customer queries and returns.
Education
LVL 2 in Supporting and Teaching in Schools -
School Courses And Career Development
01.2018 - 01.2019
BTEC Introductory Diploma - Hospitality, Travel and Tourism
Barking & Dagenham College
01.2006 - 01.2008
Secondary school - undefined
George Mitchell School
01.2000 - 01.2004
Skills
- Excellent and effective communication skills meeting and exceeding customer’s expectations;
- Friendly personality;
- Proficient with office technology;
- Good numeracy skills;
- Ability to prioritise tasks, workload management skills;
- Active listening skills;
- Strong time management skills;
- Able to work both independently and as part of a team;
- Ability to work under pressure;
- Self-starter with passion for fast paced decision making and problem solving;
- Great level of initiative;
- Flexible, active, energetic, and able to work in a challenging environment;
- Bilingual: English (intermediate), Portuguese (native)
- Excellent knowledge of MS Office (Word, Excel, PowerPoint);
- Knowledge of Opera System;
- IT skills and ability to learn new programs quickly
References
Professional references are available on request.
Timeline
Licensing administrator
Transport For London
12.2022 - Current
Receptionist
Holiday Inn and Staybridge Suites
08.2021 - 12.2021
Administrator
M Clinique Hair and Beauty Salon
02.2019 - 12.2019
LVL 2 in Supporting and Teaching in Schools -
School Courses And Career Development
01.2018 - 01.2019
Customer Service Assistant/Cashier
Tesco
12.2017 - 11.2018
Cashier
Iceland Frozen Foods
08.2012 - 12.2017
BTEC Introductory Diploma - Hospitality, Travel and Tourism
Barking & Dagenham College
01.2006 - 01.2008
Secondary school - undefined
George Mitchell School
01.2000 - 01.2004
School Placement
Welbourne Primary School
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