Dita Jonova
Weybridge,Surrey
Summary
Innovative software analyst with track record of identifying and evaluating new technologies and tools to improve business processes. Skilled in troubleshooting technical problems in systems and applications and implementing solutions. Demonstrates talent for communicating with stakeholders clearly and concisely.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Platform Development Manager
Selected Interventions
Richmond , Richmond upon Thames
2022.03 - Current
- Influenced key decision-making and established trust with stakeholders.
- Performed monthly quality assurance reviews to support software process adherence and compliance with quality standards.
- Effectively streamlined configuration management processes, reducing software release time by 30 %.
- Liaised with Product and Quality Assurance departments to implement resourcing strategies that best met project goals.
- Successfully planned and executed 6 software development projects.
- Used JIRA to facilitate accurate and timely completion of all project lifecycle deliverables.
- Supervised, trained and mentored a team of 18 engineers to consistently meet and exceed product quality, performance and delivery goals.
- Sourced new and emerging technologies to optimise information services.
- Liaised with service users and business managers to meet computing requirements
- Recruited and trained system analysts, programmers and engineers.
- Analysed system and software requirements to meet operational needs.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Managed technology resources within department budgets.
- Assessed system performance to advise on possible updates and improvements.
- Upgraded hardware and software regularly for optimised systems performance.
- Advised on Information and communications technology policy and process improvements.
- Observed workflow to establish system development priorities.
- Maintained system security through regular testing and servicing.
Technical Business Analyst/Product Owner
Selected Interventions
Richmond , Richmond upon Thames
2016.05 - 2022.03
- Gathering business requirements and transforming these into user stories and detailed, unambiguous and accurate specifications.
- Developed solution design and architecture approaches to match business needs to technical responses.
- Acted on projects as Technical Lead, Project Manager, or Business Analyst as needed.
- Broadened technical skills to include integration design, API design (has SOAP endpoint and JSON endpoint), mobile applications and Web interface design, code review, performance tuning and mode database-level analyses.
- Project managing the build of complex implementations and ensuring its completion to underwritten specification.
- Designing project proposals and demonstrating technical solutions to stakeholders.
- Solving challenging technical problems using structured and logical approach, utilizing SQL to query MS SQL databases, and using JIRA, Visual Studio, and internal task management system to track investigations.
- Designing integration between platform and third-party systems, such as Salesforce, V-CUBE, Workday.
- Continually monitoring and improving process efficiencies to achieve KPI targets whilst mentoring junior Product Owners.
- Installed and configured hardware and software components.
- Worked with project team to guarantee solutions developed met acceptance criteria.
- Answered user queries regarding computer hardware and software operation.
- Managing backlog of features and feature requirements for two squads of 1 - 3 developers and QA.
- Writing training documentation, release notes and technical supporting documentation.
- Presentations and training for stakeholders.
- Improved organisational operations, conducting IT control testing to evaluate efficiency of control systems.
QA/Software Test Analyst
Selected Interventions
Richmond , Richmond upon Thames
2014.02 - 2016.05
- Extracted software testing requirements from business requirements and functional specifications.
- Met strict deadlines in collaborative agile development environment.
- Conducted product design reviews to identify potential issues and implement corrective action.
- Tested web applications across diverse range of desktop, tablet and mobile devices.
- Facilitated effective decision-making by proactively participating in daily scrum stand-ups.
- Utilised and tested database tools and requirements within SQL Server.
- Defined testing scope and requirements for specific features or products.
- Performed tests on coding projects, identifying and resolving coding errors to improve performance.
- Liaised with software development team to resolve software defects.
- Trained team members in best practice testing methods to improve adherence and accuracy.
- Leveraged knowledge of software development lifecycle within safety-critical environments to meet requirements.
Customer Service Supervisor
Aviva
Prague
2008.08 - 2012.12
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Monitor, identify and implement best practice to ensure efficient communication with customers.
- Trained, led and motivated a team of 6 Customer Service Assistants.
- Decreased call transfer rate through improved training initiatives.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Increased customer satisfaction from 72 to 85% within 2 years, providing a superior level of customer service by offering applicable product solutions or suitable alternatives.
- Reviewed processes and practices regularly to achieve business goals.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Analysed statistics and KPIs to identify potential service improvements.
- Communicated courteously with customers by telephone and email.
- Documented department data and compiled accurate reports.
- Took ownership of escalated customer issues and followed through to resolution.
- Reviewed customer agreements to verify current and correct data and supporting documentation.
- Recruited customer service team members and mentored in company policies and best practices.
- Recognised issues and implemented corrective actions for continual improvement.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Coordinated department workflow to meet objectives and handle competing priorities.
Education
Bachelor's degree of Economics and Management - Economics, Statistics and Management
Czech University of Life Science Prague
Prague, Czech Republic 2008.09 - 2011.05
Skills
- Critical, logical and analytical thinking, business analyses and problem solving
- Effective communication and collaboration
- Technical analyses, consulting and writing
- Ability to work on Agile and SOA projects
- Reviewing and understanding data feeds, APIs, Web services, SDKs
- Working with IaaS, PaaS and SaaS platforms in service management industry
- Decision Making and Time management
- MS Office, MS SQL, C#, Visual Studio, Postman (build API automated tests using JSON and XML), Visio, Jenkins, GitHub, JIRA
- Multilingual (native Czech, fluent English, beginner French)
- Acceptance testing
- Project coordination and delivery
- Scope and project definition
- Data collection, analysis and mapping
- Project documentation
- Capacity and scalability planning
- Business process mapping
- Product development
- Cost estimation and budgeting
Certification
- ISTQB - BCS Certified Tester Foundation Level (CTFL) - BCS, The Chartered Institute for IT (232889570)
- Foundation Certificate in Business Analysis - BCS, The Chartered Institute for IT (00225998)
Timeline
Platform Development Manager
Selected Interventions
2022.03 - Current
Technical Business Analyst/Product Owner
Selected Interventions
2016.05 - 2022.03
QA/Software Test Analyst
Selected Interventions
2014.02 - 2016.05
Bachelor's degree of Economics and Management - Economics, Statistics and Management
Czech University of Life Science Prague
2008.09 - 2011.05
Customer Service Supervisor
Aviva
2008.08 - 2012.12
- ISTQB - BCS Certified Tester Foundation Level (CTFL) - BCS, The Chartered Institute for IT (232889570)
- Foundation Certificate in Business Analysis - BCS, The Chartered Institute for IT (00225998)
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