Dirk Vancauwenbergh
San Fulgencio
Summary
Servicenow Developer with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
30
30
years of professional experience
5
5
Certifications
Work History
Analyst/Programmer + Customer Support
MMS-Solutions
01.2002
- Developing new programmes + modifying/correction existing programs + installation of AS/400 systems at customer premises + telephone support.
- Environment: AS/400, RPG III, MS Office, Windows NT
ServiceNow Developer and Administrator
Insight Direct UK
06.2019 - 09.2025
- General and complex (in case of incidents/resolving issues) administration of the Insight ServiceNow instances (7 instances).
- Application Development: designing and developing new features and improvements on the ootb ServiceNow experience.
- These could be anything from new buttons, UI actions, to business rules, flows, new custom tables, table updates, catalog items.
- In this role I designed and developed a big upgrade to the ootb domain separation functionality.
- I made this dynamic, in case of new domain separated tables being added, there is no need to add these new tables to the hardcoded business rules handling the domain changes and domain inheritance in those tables.
- Also worked on many other projects and helped other developers get a better understanding of the ServiceNow environment.
- I also learned to work with AI in this role.
- I have a good grasp on Now Assist, for development and have tried many others to compare functionality.
Technical Services Advisor Netherlands/Managed Services Analyst
Insight Direct UK
04.2011 - 06.2019
- Providing Technical Advice on IT equipment, ranging from printer supplies, keyboards, cables, networking, laptops, desktops, workstations, monitors, up to server configurations.
- Providing Managed Services to customers ranging from Monitoring Systems to Breakfix solutions.
- Providing Helpdesk Support for Insight and customers (O365/Azure).
- These are my main duties, however I have helped out on various other projects.
- I translated part of the website ready for launch in the Netherlands (nl.insight.com), helping with debugging this site.
- Created and maintaining database for warranty procedures for the different manufacturers.
- Modified our team’s and customer services intranet pages with javascript so content is instantly translated by clicking the appropriate button for colleagues in the Netherlands, Germany and France.
- When I started, the company was preparing to launch hardware in the Netherlands.
- I helped out with preparations and making contacts with suppliers and manufacturers over there.
- I also helped out on a number of occasions in the Integration centre, building and configuring servers, laptops, workstations and iPads, installing software, asset tagging and scanning into a database or whatever else the customer required.
Foster Carer
FCA
11.2007 - 12.2015
- Fostering up to 2 children.
Systems and Network Administrator
Lubbeek Town Council
01.2004 - 01.2005
- Administration of the AS/400 System and Novell Netware 5 Server and Clients, Symantec Antivirus Corporate Edition, E-mail Accounts, Development and Deployment of the Intranet site, developing small .Net (C# and VB) applications for the various town services.
- First-line helpdesk and support for the local users.
- Environment: AS/400, Novell Netware 5, Microsoft Visual Studio .Net
Programmer
J.Van Breda & CBorgerhout
01.2001 - 01.2002
- I worked for 3 different services including Vendor, International and Fire Insurance.
- I was responsible for developing and testing the programs and projects assigned to me by the analyst.
- The work consisted of maintenance, new development and the Euro for the online and batch applications.
- (United ICT Solutions - Agency)
- Environment: Cobol, VSAM, CMS/VM, FAQS/ASO, XEDIT, DMS +Cobol exits, CICS, Windows NT
Programmer/Analyst
GIB/Carrefour
07.2000 - 01.2001
- Euro Factory: Detecting Euro problems in the existing system, modifying the programs, testing the programs, testing the programflow/jobs and move the Euro compatible version of the system back into the Production environment.
- (United ICT Solutions - Agency)
- Environment: Cobol, IDMS, Fileaid, EJES, TSO, ESPRO, Endeavour
Programmer/Technical Analyst
TMME (Toyota European Headquarters)
05.1999 - 07.2000
- Project Parts II: Development of the new system handling the Parts going to/coming from the new European main warehouse in Diest, because they completely re-organised the handling of parts in Europe.
- (Aubay Technologies - Agency)
- Environment: VMS, Cobol, DB/2, CoolBiz
Programmer/Analyst
Euroclear
12.1997 - 04.1999
- Year 2000: Detecting, testing, modifying if needed of programs and jobs.
- I also wrote an ageing tool using PL/I for modifying the dates in the files and databases so they could be tested with date values greater than 31/12/1999.
- (Aubay Technologies - Agency)
- Environment: Cobol/ PL/I, SAS, DB/2, Windows NT
Programmer
Generale Bank
12.1996 - 12.1997
- Programming for ASI(Accounting Systems Interface).
- (AC Partners)
- Environment: VMS, APS, Cobol, VSAM, IMS/DB
Analyst/Programmer
Belgacom
12.1995 - 12.1996
- Analysis and programming for the accountancy division to check for late payments.
- Environment: Clipper and Dbase + LAN
Software and Hardware installation
Sumika
08.1995 - 12.1995
- Installation and assembly of Novell 3.12 servers.
Network installation
ACV
07.1995 - 07.1995
- Installation of PC workstations in a TCP/IP LAN.
Education
Visual Basic .Net - 6 weeks training project with Prosite (C#.net)
VDAB
Haasrode, Belgium07.2004
Certification - Unix for System Administrators
VDAB
Haasrode, Belgium01.1994
Diploma - Information Technology
Rega School – KUL
Leuven, Belgium01.1993
Higher Education - Economic Science
Heilig Drievuldigheidscollege
Leuven, Belgium01.1989
Primary Education - undefined
Sint-Antoniusschool
Leuven, Belgium01.1983
Skills
- 6 years of Javascript in ServiceNow
- Proficient in AI prompting techniques
- Cobol programming expertise
- DMS proficiency
- Experienced in MS Office applications
- CICS proficiency
- Proficient in VBnet and C#net
- RPG/400 software development
- Novell NetWare 3x proficiency
- Novell NetWare proficiency
- DB2 database management
- Proficient in PL-1 with two years of experience
References
- Stephen, Pashley, manager, Current Employer
- Jack, Clarke, team leader, Current Employer
- Sarah, Ogden, previous team leader, Current Employer
- Marc, Kegelaars, IT Manager, 0032 32176189, Past Employers
- Paul, Bloch, IBM Project manager, Past Employers
Certification
- Microsoft MCSA Office 365 2016 – Implementing Azure Infrastructure Solutions – 2017
- ITIL 4 Certification 2019
Languages
English - Fluent at speaking, reading and writing.
Dutch - Mother tongue.
French - Good at speaking, reading, average at writing.
Spanish – very basic – training planned
Additional Information
I have a full driving licence and I have my own vehicle and I have been CRB checked in conjunction with my fostering.
Timeline
ServiceNow Developer and Administrator
Insight Direct UK
06.2019 - 09.2025
Technical Services Advisor Netherlands/Managed Services Analyst
Insight Direct UK
04.2011 - 06.2019
Foster Carer
FCA
11.2007 - 12.2015
Systems and Network Administrator
Lubbeek Town Council
01.2004 - 01.2005
Analyst/Programmer + Customer Support
MMS-Solutions
01.2002
Programmer
J.Van Breda & CBorgerhout
01.2001 - 01.2002
Programmer/Analyst
GIB/Carrefour
07.2000 - 01.2001
Programmer/Technical Analyst
TMME (Toyota European Headquarters)
05.1999 - 07.2000
Programmer/Analyst
Euroclear
12.1997 - 04.1999
Programmer
Generale Bank
12.1996 - 12.1997
Analyst/Programmer
Belgacom
12.1995 - 12.1996
Software and Hardware installation
Sumika
08.1995 - 12.1995
Network installation
ACV
07.1995 - 07.1995
Certification - Unix for System Administrators
VDAB
Diploma - Information Technology
Rega School – KUL
Higher Education - Economic Science
Heilig Drievuldigheidscollege
Primary Education - undefined
Sint-Antoniusschool
Visual Basic .Net - 6 weeks training project with Prosite (C#.net)
VDAB