Dipti Singh Patel
Wilmslow,Cheshire
Summary
High-energy individual currently completed my Traineeship in IT Technician and prepared to contribute to organizational success while developing new skills and gaining real-world experience.
Highly organized, responsible and well-versed in technical support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position.
Ready to help team achieve company goals.
Overview
1
1
year of professional experience
11
11
years of post-secondary education
Work history
Traineeship - IT technician, 1 Yr Program
IT Career Switch
Manchester
2023.01 - 2023.12
The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application.
Courses studied included:
CompTIA A+, Network+, Security+
Microsoft Windows 10
Cisco CCNA
● Installing, configuring and migrating Windows 10 Operating Systems
● Configuring security systems and Windows firewall
● Troubleshooting common system problems
● Configuring and managing printers, configuring mobile devices
● Configuring, managing and maintaining essential network devices
● Designing and implementing a functional network
● Implementing network security, standards, and protocols
I have recently fully passed my CompTIA A+ qualifications specialising in troubleshooting hardware and software issues. More information on this certification can be found at: https://certification.comptia.org/certifications/a
Education
Bachelor of Commerce -
Veer Bahadur Singh Purvanchal University
Uttar Pradesh, India 2001.04 - 2011.05
Board of High School And Intermediate Education -
SMT Deokali Intermediate College
Uttar Pradesh, India 2007.05 - 2008.06
Skills
- Hardware & Software: Knowledge of various computer components, operating systems and their troubleshooting
- Networking: Understanding network configuration, troubleshooting, and security protocols
- Troubleshooting & Problem-Solving: Ability to diagnose and resolve technical issues independently and efficiently
- Customer Service: Providing excellent service to users experiencing technical difficulties
- Critical Thinking & Decision-Making: Analyzing situations and making informed decisions to resolve problems
- Time Management
- Organizational & Productivity
- Self-motivated
Timeline
Traineeship - IT technician, 1 Yr Program
IT Career Switch
2023.01 - 2023.12
Board of High School And Intermediate Education -
SMT Deokali Intermediate College
2007.05 - 2008.06
Bachelor of Commerce -
Veer Bahadur Singh Purvanchal University
2001.04 - 2011.05