DIPTI SONI

Business Administration Manager with a strong focus on operational efficiency and team leadership. Demonstrated success in streamlining processes to enhance productivity and deliver high-quality project outcomes. Expertise in advanced MS Office applications and fostering interdepartmental collaboration. Committed to driving continuous improvement and optimizing organizational performance.

• Business Administration Manager, Elite Support Providers, 11/01/23, currently, Oversee daily administrative activities, ensuring the office runs efficiently., Support with implementing policies, procedures, and best practices to streamline operations., Manage office systems, including IT, supplies, and facilities, to support staff productivity., Supervise and mentor administrative staff, providing guidance, training, and performance evaluations., Coordinate cross-departmental collaboration to improve workflow and communication., Assign tasks and projects to team members, ensuring timely and high-quality delivery.
• Business Support, Connect 2 Flexicare, Aylesbury, UK, 09/01/21, 08/31/23, Providing efficient and effective executive support to senior level Managers., Effectively handling calendar management, phone coverage, and expense management., Screening incoming calls and circulating information/documents to internal personnel., Assisting with hiring, posting job description on various platforms and onboarding new recruits., Conducting background checks, reference checks and other pre-employment screenings., Liaising with HR to resolve employee conflicts and concerns in need of escalation., Increasing efficiency by implementing streamlined filing systems for easy record retrieval., Developing and maintaining company database, tracking all compliance activities and documents.
• SPA MANAGER, Elite Luxury Spa, Mumbai, India, 11/01/11, 05/31/19, Overseeing spa operations, delegating tasks, managing performance and maintaining standards., Reducing expenses by 10% by working with suppliers to identify cost savings opportunities., Planning and coordinating all spa services and programs, in line with client demand., Championing best practice by training all staff in use or sale of products, programs and activities., Increasing profits by coordinating facility schedules to maximise usage and efficiency., Developing staff service and retail goals, and helping my team to achieve targets.
• SENIOR ADMINISTRATOR, Rahul Saxenna Dance Connection, 09/01/06, 10/31/18, Developing, organizing, planning, and promoting a range of large-scale events and dance classes., Preparing and managing budgets for each event as well as recruiting staff and contractors., Improving standards by handling post event tasks, analyzing evaluations and sending follow ups., Driving increased revenues by identifying opportunities to up sell., Providing high quality customer service by effectively resolving and managing queries to closure., Assisting with direct marketing initiatives and promotional activities., Maintaining inventory and equipment used, making orders when required., Building key relationships with clients, sponsors and suppliers.

Level 7 diploma in business administration :- March 2025 (Uk Professional Development Academy )

Level 7 diploma in Hr & Leadership Management :- August 2025 (Uk Professional Development Academy )