Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Dipti Misser

Dipti Misser

Manchester,United Kingdom

Summary

My journey in Brambles started nearly +9yrs ago as a Senior Business Analyst working on a variety of projects with the majority being in FI. I moved into a Team leader role where I managed a team of 10 business analysts and 3 portfolios. Helped build capability within the team to fulfil the demand, Had weekly check-in with the team to assist in any areas of concern and provide guidance where more attention was required. At the time I reported to Ben Oakes.

The role required consistent interacting with BRM's (Demand Managers) to make sure the objective was clear and kept updated on risks and impacts. During this period, Helped create the BA Onboarding pack that set out the ways of working, templates and processes to be followed.

Assisted Ben Oakes conduct the candidate selection, short listing and interviews of the successful candidates for the Brazil Hub.

I then joined the Project Management team, with a dotted reporting line to the FI BRM at the time to take on the Financial Compliance role. The plan was to monitor and create a team well equipped to handle these complex compliance projects and learn the role of the BRM. Over time the role would evolve into a BRM (Demand Manager) that would focus solely on Finance Compliance. The aim was to create a team that could take on these types of projects and have the right tool set, guidelines and processes to follow to ensure a successful project delivery plan, proper stake holder engagement, communication and delivery to timelines. I would plan and coordinate the roadmap for the Finance function, proactively aligning regional and global strategic priorities. Collaborate with business and technology teams to translate regional/global requirements into technical solutions. Oversee the implementation of the projects to ensure adherence to regional/global business needs.

However, the due to internal reshuffling the plan was not seen through and I continued on the path as a PM. I see this new role as an opportunity for my career to grow in the direction that was initially discussed and where I can add value to the team, build a FI Compliance playbook.

Over the years I have built and maintained great key stakeholder management, excellent communication skills with clear updates on projects. Managing resources availability, understanding the objectives and capabilities of Technology services as well as strong analytical abilities to evaluate, plan and make decisions or recommendations. Keen eye for detail and proactive approach, seamlessly integrating leadership abilities with technical expertise.

Overview

22
22
years of professional experience
4
4
years of post-secondary education

Work history

IT project manager

BRAMBLES
Salford, Manchester
01.2023 - Current
  • Led cross-functional teams for successful implementation of IT projects.
  • Monitored risk management processes for optimal mitigation of potential issues.
  • Managed vendor relationships, securing beneficial terms and conditions particularly with EY and Doxim
  • Conducted post-project reviews with lessons learned incorporated into future strategies for continuous improvement.
  • Delivered efficient project management by overseeing all phases of the project lifecycle.
  • Streamlined communication with stakeholders for effective project delivery.
  • Provided leadership during difficult situations, resulted in swift resolution without major disruptions.
  • Coordinated resource allocation, ensuring smooth progress towards project goals.
  • Facilitated regular team meetings, promoting open communication amongst members.
  • Assessed project requirements and identified appropriate resources needed for execution.
  • Developed detailed project plans to ensure timely completion of tasks.
  • Achieved satisfaction by delivering projects within legal constraints and timelines.
  • Ensured quality assurance procedures were adhered to, maintaining high standards across all deliverables.
  • Coordinated project resources, allocating tasks based on team members' strengths and skills.
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Facilitated regular team meetings and status updates, promoting clear communication and alignment.
  • Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
  • Assessed system performance to advise on possible updates and improvements.

Senior Business Analyst

Brambles
SALFORD, MAN
02.2016 - 12.2022
  • To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.
  • Elicits, analyzes, and documents requirements (business, functional, and non-functional)
  • Work with key stakeholders to prioritize requirements most beneficial to business
  • Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
  • Reinforce project goals and objectives to prevent scope creep/gold plating
  • Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
  • Oversees successful completion of User Acceptance Testing, tracking testing progress and defect resolution
  • Working with multiple geographies to deliver projects and products
  • Rapidly absorbing new technical or business information and applying it effectively
  • Evaluated business requirements to formulate effective strategies.
  • Fostered relationships with stakeholders to ensure project alignment with business goals.
  • Conducted SWOT analysis for better understanding of current business landscape.
  • Collaborated with cross-functional teams to implement operational improvements and business strategies.
  • Liaised with business and IT groups to establish short-term and long-term goals.

Senior Business Analyst

Sumitomo Rubber South Africa
Durban
08.2015 - 01.2016
  • Company Overview: Headquartered in Japan, Sumitomo Rubber Industries Ltd. (SRI) is the fifth largest tyre manufacturing company in the world and is responsible for producing and distributing the iconic Dunlop brand, amongst other high-quality products. SRI operates four domestic and several overseas tyre factories with plants in Japan, China, Thailand, Indonesia and Africa, as well as new plants under construction in Brazil and Turkey. The company has sales offices in 16 countries and the group comprises seventy companies in tyres, sporting goods, and industrial product categories.
  • Responsibilities are to review and assess and develop business processes by focusing on effective use of resources. This is done through combining business – planning expertise to analyses and translate business requirements into systems deployments and or business process changes.
  • Analyses department business processes and delivers reports and plans that highlight recommendation on system and process improvements that will translate into greater efficiencies, sales, customer satisfaction and profitability
  • Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
  • Develops effective reporting tools for the business unit.
  • Analyses business unit's activities and trends and compares analyses against service standards and best practices.
  • Manages all projects within budget and timeframes agreed to achieve operational objectives
  • Assesses and prepares to address operational impacts, workflow, training, etc. issues of a project
  • Facilitates quality assurance and testing to ensure end user competence and system functionality
  • Works with IT to conduct testing to meet project timelines.
  • Proactively assists with identification of training and development requirements of the Business Unit. Presents findings, and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade skills and capabilities of staff in the department and in SRSA overall
  • Headquartered in Japan, Sumitomo Rubber Industries Ltd. (SRI) is the fifth largest tyre manufacturing company in the world and is responsible for producing and distributing the iconic Dunlop brand, amongst other high-quality products. SRI operates four domestic and several overseas tyre factories with plants in Japan, China, Thailand, Indonesia and Africa, as well as new plants under construction in Brazil and Turkey. The company has sales offices in 16 countries and the group comprises seventy companies in tyres, sporting goods, and industrial product categories.

Senior Business Analyst

MDD Mass Discounters
05.2013 - 07.2015
  • Company Overview: Massdiscounters operates two retail formats: Game and Dion Wired. A retailer of general merchandise FMCG and non-perishable groceries for home, leisure and business use, operating throughout South Africa and in 12 major cities in sub-Saharan Africa. Dion Wired is a South African electronics and appliances specialty store catering for the middle- to upper-end income consumer.
  • Was placed in a position to manage current and design new system processes to ensure effective, efficient, and cost-effective IT solutions and procedures.
  • Analyze business needs
  • Design and/ or maintain
  • Manage and conduct testing and quality assurance process
  • Manage projects to implementation
  • Mentor Business Analysts
  • Training
  • Self-management
  • Build and maintain relationship with Business Owners
  • Manage and control business risk
  • Massdiscounters operates two retail formats: Game and Dion Wired. A retailer of general merchandise FMCG and non-perishable groceries for home, leisure and business use, operating throughout South Africa and in 12 major cities in sub-Saharan Africa. Dion Wired is a South African electronics and appliances specialty store catering for the middle- to upper-end income consumer.
  • Projects: Auto Ordering, Statistical Safety Stock, Reports on Micro Strategy, Amendments to review cycles on suppliers, Updating closed sites to make them non-reorderable, Mass Upload of Inter Branch Transfer Stock, Supersession

SAP Master Data Analyst

Vector Logistics
05.2011 - 05.2013
  • Company Overview: Vector logistics is a specialist third-party logistics service provider (3pl) for the food and food-related industries within southern Africa across the retail, wholesale and food service sectors. Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
  • I am designated as the SAP Master Data Analyst where I am directly responsible for analyzing, executing, and accurately maintaining material master records of assigned product line in the Vector Logistics Supply Chain Organization SAP environment, using input from appropriate internal sources. All queries, reporting requests and system changes come directly to me and I provide support/service to the business.
  • Co-ordinate, support, validate master data entry and acts as the point of contact for Vector Logistics customers/Rainbow in processing and releasing of material to meet customer delivery requirements.
  • Works closely with Project Planning, Purchasing, Production Control and Inventory Planning to facilitate setup, test and reconcile master data for the timely loading of customer sales orders and the placement and receipt of purchase orders and production orders to satisfy those requirements.
  • Analyze life span of parts and deletion. Work with the appropriate functional area to analyze the inactive master data and recommend list of master data for obsolescence.
  • Conduct regular master data checks and troubleshoot master data issues across IT application systems.
  • Adhere to SLA (Service Level Agreements) on calls logged regarding Master Data.
  • I create training manual and documentation on the business process.
  • Vector logistics is a specialist third-party logistics service provider (3pl) for the food and food-related industries within southern Africa across the retail, wholesale and food service sectors. Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
  • Projects Working On: Open P/O, Correction of Master Data in 2 aspects of the business, Shelf Life Project, Master Data Workflow, Adexa, Rainbow Master Data Take on, Roll outs

System Analyst

Mondi SA Limited
02.2009 - 12.2010
  • Company Overview: Mondi is an integrated packaging and business paper producer, employing 33,400 people across 35 countries worldwide, with key operations and interests in western and emerging Europe, Russia and South Africa.
  • Was designated as a Systems Analyst and directly responsible for QM/PP related queries, change request specifications and end user support as well as training of business users.
  • Main key focus areas are as follows: Quality Notifications and Inspections, Provide system support functions to the quality lab technicians, Coordinate business requirements, Update end user with new developments and changes to existing systems, Support interfaces from SAP to SFC applications, Ensure adherence to timelines, Training end users.
  • Production Planning: Provide support to super user on production line as well as offer stand-by support, Maintaining continuous improvement around change request, Integration Testing on the development and quality environments, Manage UAT testing and get sign off, Training end users.
  • Mondi is an integrated packaging and business paper producer, employing 33,400 people across 35 countries worldwide, with key operations and interests in western and emerging Europe, Russia and South Africa.
  • Reason for leaving: Retrenched

SAP Business Analyst Quality Management Materials Management (MM)

South African National Blood Services
12.2005 - 11.2008
  • Master data integrity checks
  • Manage the creation of new products in the business with specified Sales and Operations Planning.
  • Batch management activation
  • Authorizations establishment by function.
  • Configuration changes
  • General Material Management support on adhoc basis and trouble shooting
  • Facilitation within the purchasing spectrum e.g., Purchase requisitions and purchase orders
  • Facilitation within the inventory spectrum e.g., Reservations and goods movement.
  • Table manipulation for reports.
  • Queries using SQVI.
  • Maintain QM view in Material Master.
  • Use transaction MASS to upload master data.
  • Knowledge of LSMW (Legacy Systems Management Workplace).
  • Maintain batch management in Material Master
  • Material Requirements Planning
  • Set up of variants for reports
  • Determine warehouse stock reporting structure and how to report movements.
  • Service entries and Service acceptance and integration of modules.
  • Basic Navigation facilitation
  • Price determination and corrections.
  • Maintain Number Ranges
  • Manage Material Master Periods.
  • Cost Centre Reporting
  • Schedule maintenance and creation agreements
  • Schedule background jobs
  • User testing by the business users
  • Conduct training with system users as well as managers, directors
  • The development of training documents
  • Adherence to PMBOK methodology
  • UAT testing
  • Integration and Unit testing
  • Projects involved in SAP: Quality Notification Systems, Quality Internal Notification System, Quality Audit System, Inbound Inspections, Document Management.

IT Helpdesk Administrator

South African National Blood Services
11.2004 - 11.2005
  • Providing frontline support for the users i.e. assigning of calls to the relevant technicians.
  • The construction of SLA reports pertaining to the service, production and efficiency of the technician.
  • General customer service which includes the closing of tasks logged, user access to helpdesk and log on and password problems.
  • Maintaining help desk stats. Producing stock control reports and keeping track of stock.
  • Also responsible for the unlocking and resetting passwords of user's SAP accounts and keeping control of the mail firewall, releasing of e-mail to users only if work related.
  • Reason for leaving: Promotion

Computer Literature/Science Teacher

Collingwood Primary School
02.2005 - 05.2005
  • Lessons instructed to pupils of grades 1 to grades 7 of the basic fundamentals of the computer and the associated field to the more in-depth of the various languages.

Computer Literature/Science Teacher

Ganges Secondary School
01.2004 - 01.2005
  • Lessons instructed to pupils of grades 8 to grades 12 of the basic fundamentals of the computer and the associated field to the more in-depth of the various languages.

Education

Higher National Diploma - Computer Science

London Metropolitan University
London
01.2001 - 12.2003

Comptia+ - Networking

Bytes Technology
South Africa
07.2006 - 09.2006

ITIL Foundation - Computer Science

New Horizons
South Africa
05.2007 - 05.2007

Certificate of Higher Education - Business and System Analysis

University of Pretoria
South Africa
06.2007 - 08.2007

Certificate of Higher Education - SAP :Quality Management

SAP
South Africa
10.2008 - 11.2008

Certificate of Higher Education - Training

Edutel
South Africa
05.2014 - 05.2014

Certificate of Higher Education - Systems Analysis and Design

Radical Training
South Africa
05.2014 - 05.2014

Certification - Driving Excellence in IT

Pacific Institute
South Africa
08.2014 - 09.2014

Certificate of Higher Education - Business and Analysis

FTI
South Africa
06.2015 - 08.2015

Skills

  • Requirements analysis and gathering
  • Strategic IT planning
  • Cross-functional leadership
  • Risk Assessment
  • Stakeholder relationship management
  • Change control
  • Change management
  • User acceptance testing
  • Agile methodology
  • Stakeholder communication
  • IT project management
  • Customer Service
  • Team Leadership
  • Product knowledge
  • Resourcefulness
  • Conflict Resolution

Affiliations

Traveling to new locations, sports, action movies, reading, cooking, craft work, motor sports,

References

References available upon request.

Timeline

IT project manager

BRAMBLES
01.2023 - Current

Senior Business Analyst

Brambles
02.2016 - 12.2022

Senior Business Analyst

Sumitomo Rubber South Africa
08.2015 - 01.2016

Certificate of Higher Education - Business and Analysis

FTI
06.2015 - 08.2015

Certification - Driving Excellence in IT

Pacific Institute
08.2014 - 09.2014

Certificate of Higher Education - Training

Edutel
05.2014 - 05.2014

Certificate of Higher Education - Systems Analysis and Design

Radical Training
05.2014 - 05.2014

Senior Business Analyst

MDD Mass Discounters
05.2013 - 07.2015

SAP Master Data Analyst

Vector Logistics
05.2011 - 05.2013

System Analyst

Mondi SA Limited
02.2009 - 12.2010

Certificate of Higher Education - SAP :Quality Management

SAP
10.2008 - 11.2008

Certificate of Higher Education - Business and System Analysis

University of Pretoria
06.2007 - 08.2007

ITIL Foundation - Computer Science

New Horizons
05.2007 - 05.2007

Comptia+ - Networking

Bytes Technology
07.2006 - 09.2006

SAP Business Analyst Quality Management Materials Management (MM)

South African National Blood Services
12.2005 - 11.2008

Computer Literature/Science Teacher

Collingwood Primary School
02.2005 - 05.2005

IT Helpdesk Administrator

South African National Blood Services
11.2004 - 11.2005

Computer Literature/Science Teacher

Ganges Secondary School
01.2004 - 01.2005

Higher National Diploma - Computer Science

London Metropolitan University
01.2001 - 12.2003
Dipti Misser