dipti adhikari
ILFORD
Summary
Successful Senior Assistant with 6 and half years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Customer Assistant
Morrisons
STRATFORD, LONDON
2020.03 - Current
- Provided fast checkout service with high levels of customer care and transaction speed.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Senior Assistant
SIDDHARTHA BANK LIMITED
KUMARIPATI, LALITPUR, NEPAL
2012.11 - 2019.01
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Educated customers on promotions, offers and special events to enhance product sales.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
Master of Science - Project Management
BPP UNIVERSITY
London 2021.05 - 2022.06
Master of Science - management
London South Bank University
London 2019.01 - 2020.05
Master of Business Administration - FINANCE
BIRGUNJ PUBLIC COLLEGE
BIRGUNJ NEPAL 2011.04 - 2014.03
Bachelor of Business Administration - MANAGEMENT
BIRGUNJ PUBLIC COLLEGE
BIRGUNJ NEPAL 2006.04 - 2010.05
Skills
- Team player
- Exemplary customer service
- Keen problem solver
- Self-motivated
- Operations management
- Deadline-driven
- Customer service-oriented
Languages
English
Upper intermediate
Hindi
Fluent
Nepali
Native
Timeline
Master of Science - Project Management
BPP UNIVERSITY
2021.05 - 2022.06
Customer Assistant
Morrisons
2020.03 - Current
Master of Science - management
London South Bank University
2019.01 - 2020.05
Senior Assistant
SIDDHARTHA BANK LIMITED
2012.11 - 2019.01
Master of Business Administration - FINANCE
BIRGUNJ PUBLIC COLLEGE
2011.04 - 2014.03
Bachelor of Business Administration - MANAGEMENT
BIRGUNJ PUBLIC COLLEGE
2006.04 - 2010.05