Motivated Manager with 19 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Hi, I’m
Dipsankar Sinha
Southampton,Hampshire
Summary
Overview
19
years of professional experience
1
Certification
Work history
Tata Consultancy Services (TCS)Kolkata, INDIA
Associate consultant
07.2015 - Current
Job overview
- Deputed as Test Manager cum Delivery Manager in Kingfisher from 2017 till date
- Managed project Backlogs with improvement ideas
- Conducted RAID analysis to accurately identify critical project issues and risks.
- Enhanced resource utilisation to better capitalise on current resources to minimize project expenses
- Completed assigned tasks quickly , accurately using strong time management and task prioritisation.
- Collaborated with cross-functional teams to meet business objectives.
- Must manage the overall Non-Digital deliveries keeping the regular organizational growth intact
- Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Built and maintained excellent working relationships with clients and stakeholders.
- Generated reports to inform management and aid in senior decision-making.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
Tata Consultancy Services (TCS)Chennai, INDIA
Assistant Consultant
12.2014 - 07.2015
Job overview
- Started the journey in this project as well as in this organization in the month of December 2014 and joined the authorization team for the payment client
- This project deals with the authorization testing mainly focusing on message type validation, different types of transaction validations, new upcoming technology of payment domain
- Also doing Abinitio testing for the different changes.
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Communicated with staff at all organisational levels to assess current systems.
- Encouraged development of clear objectives and action plans.
- Facilitated execution of technical project work and consulting in line with delivery deadlines, quality control policies and report writing standards.
- Updated clients on project status and progression on regular basis.
- Defined and clearly communicated project requirements and scope and ensured these were met ahead of project completion.
- Reviewed project deliverables against client requirements, budgetary restrictions and quality standards.
- Actively explored, developed and strengthened external relationships with stakeholders and industry Subject Matter Experts (SMEs).
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Established improved workflows to maximise communication and efficiency.
- Engaged with stakeholders to build relationships and brand awareness.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
RS Software (India) LtdKolkata
Senior Software Engineer
08.2008 - 11.2014
Job overview
- Started the journey in this project with a challenge of gathering information about a system that comprises of 8 different applications just before the business release and by understanding the same start the regression testing for all the applications
- Successfully able to gather the required information, update the existing test cases and successfully deliver the release within time
- Later implementing different process for the project successfully delivers the later releases also
- Build up client confidence and from a tester become the test lead of the project
- Implement knowledge management process for the whole system which helps to store all the application knowledge in one place.
DYNAMIC DIGITAL TECHNOLOGYKolkata
Software Engineer
08.2007 - 08.2008
Job overview
- Solely responsible for performing the manual and automated testing of a USB driver that is based on the technology 'Ethernet over Power Line' using the automated Microsoft provided tool called Driver Test Manager
- This testing is known Windows Hardware Quality Lab Testing.
ALUMNUS SOFTWARE LTDKolkata
Software Engineer
08.2005 - 08.2007
Job overview
- Core member of the team assigned to execute the project of Ortiva Systems
- Played a vital role in designing & testing the media streaming application.
Education
Siliguri Institute of TechnologyIndia
Bachelor of Technology in Information Technology from Information Technology
University overview
Skills
- Transformational leadership
- Strategic recommendations
- High-value project management
- Client relationship management
Certification
- Scrum.org Certified Professional Scrum Master (PSM-I)
- Scrum.org Certified Professional Product Owner (PSPO-I)
- Microsoft Azure Fundamental (AZ-900)
Affiliations
Affiliations
- Running
- Painting
- Singing
Languages
English
Fluent
Hindi
Intermediate
Bengali
Proficient (C2)
References
References
References available upon request.Timeline
Associate consultant
Tata Consultancy Services (TCS)
07.2015 - Current
Assistant Consultant
Tata Consultancy Services (TCS)
12.2014 - 07.2015
Senior Software Engineer
RS Software (India) Ltd
08.2008 - 11.2014
Software Engineer
DYNAMIC DIGITAL TECHNOLOGY
08.2007 - 08.2008
Software Engineer
ALUMNUS SOFTWARE LTD
08.2005 - 08.2007
Siliguri Institute of Technology
Bachelor of Technology in Information Technology from Information Technology
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