Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Dipikaben Ahir

Wembley

Summary

Dedicated and adaptable individual with experience in a fast-paced environment, seeking a position as an Administrator. Strong customer service and reporting skills, a positive attitude, and ability to excel amidst changing priorities. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Assistant & Excel Administrator

Newspoint Ltd
12.2022 - Current
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained EPOS systems to track and analyze operational data.

Assistant Sales Manager

Betfred
11.2018 - 04.2022
  • Work in a fast-paced environment, ensuring efficient customer service and sales support
  • React positively to changing priorities, adapting quickly to meet the demands of the business
  • Drive to work hard and contribute to the success of the store, consistently exceeding performance targets
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
  • Assisted customers with varying questions using product knowledge and service expertise
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
  • Created a sales tracking system that monitored and reported on sales performance
  • Conducted market research and identified new opportunities for product expansion
  • Developed and implemented a sales training program that improved the performance of sales staff by 15%
  • Developed promotional campaigns that increased product awareness and generated a 14% increase in sales

Education

MSc - Computer Science

University of West London
01.2020

Bachelor's degree - Information Technology

Government College Modasa
01.2014

Skills

  • Customer Services
  • POS System
  • Cash Handling
  • Stock Management
  • Active learning
  • Goal driven
  • Complaint handling
  • POS software
  • Customer assistance
  • Payment processing
  • Microsoft applications proficiency

Personal Information

Hobbies: Cycling, Reading

Certification

Data Analysis with Excel by Great Learning Academy

Timeline

Customer Assistant & Excel Administrator

Newspoint Ltd
12.2022 - Current

Assistant Sales Manager

Betfred
11.2018 - 04.2022

Bachelor's degree - Information Technology

Government College Modasa

MSc - Computer Science

University of West London

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Dipikaben Ahir