Dipika Kakar
Ashford,Middlesex
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Senior Property Manager
Branded Bricks
Watford, Middlesex
11.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed a large number of portfolio
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
Team Leader of property management Team
Chase Buchanan- Hampton Head Office
Hampton
02.2020 - 11.2021
- Taken on board as a Senior Property Manager managing 200 properties and within 3 months was given the title of Team Leader due to the amount of experience in hand
- Managing my own portfolio along with a team of 4
- The role consisted of regular property maintenance, property management in all sectors, daily contact with tenants, landlords and front offices to ensure a smooth management service
- Using and adapting very quickly to new system Vebra Alto and The Depository
- I have also been involved in training staff members and assisting team member with their general property management duties, advising on problems and helping to resolve high client demands
- Incorporating my decade of property management experience within the team and assisting where possible
- Conducting 1-2-1 KPI with team members, Regular Team meetings, EICR, Gas and EPC compliance checks, arranging PAT tastings, Dealing with deposit cases via TDS, dealing with high number of maintenance issues
Senior Property Manager
ARPM, Outsourcing
Rickmansworth
01.2016 - 01.2020
- Started on a property manager position managing 350 properties, within the first year of being with the company was promoted to senior level and was managing 660 properties as an individual
- Duties included day to day maintenance, deposit disputes and deposit releases and a number of daily phone calls
- First line contact with landlord and tenants and a turnaround resolution of issues within 24 hours
- A daily report to be presented to clients with number of issues reported and dealt with, along with a weekly conference call
- Providing an excellent service to clients and building a good relationship where they would request for myself to be managing their portfolio for continuous years
- Managing a sub team along with me personal responsibilities, training new staff, attending client meetings, EICR / Gas compliance checks, Arranging check out and pre-tenancy works, Working hard to meet targets in a fast-paced environment, Many clients and landlord happy with my service where I received outstanding compliments, Serving section 21 notices, Section 48 and Section 8 notice where needed, Filing deposit disputes via online portal, Always meeting KPI set targets, Instructing and booking 6 monthly inspections
PA, Office manager & Letting Executive/Marketing
REINHARDT ESTATE AGENTS
Hayes
01.2007 - 01.2016
- Started with a secretarial position in a fast paced environment
- Worked closely with other departments to promote sales and lettings concepts, clarify information, and distribute reports
- Gather, analyze, and report daily/weekly/monthly sales and service statistics
- Provide employees with tools to maintain and increase service levels to both internal and external customers
- Within my first year promoted to a Lettings Executive working on the entire rental portfolio of 350 properties
- Dealing with demands of individual Landlords and tenants assuring to provide a sustainable and professional service
- Dealing with a high number of rental payments and maintenance invoices assuring all accounts are managed well and providing directors with monthly breakdown of profits
- Working closely with agencies such Ren4Sure, TDS, (Tenancy Deposit Scheme), GasSafe and Electra Electrical
- Earning my way to a key holder whilst at the same time maintaining a professional service to the entire team and all reputable companies
- As an individual generating a high profitable income for the company with self-driven ideas, Developed ability to work in a fast-paced atmosphere, Diplomatically resolved customers complaints on as-needed basis, Maintained good relations with Landlords and tenants, Delegated responsibilities to employees to meet company’s expectations, Effectively developed telephone communication skills and consistently met quotas, Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management, Being awarded for new beneficial ideas to decrease company expenditure, Updating websites via Zoopla and Right move, Helped grow the company from a small estate agent to a successful leading competitor in the industry
Senior Sales Executive
CAMERON ESTATE AGENTS
West Drayton
06.2010 - 11.2011
- Met all company targets for Sales, Dealing with New Homes floor planning and advertising, Working closely with advertising department providing ideas for a successful marketing, Arranging property viewings and attending appointments, Attending Valuations and Take on’s, Maintained excellent customer relations and developed customer rapport
Office Manager (sales & lettings)
ELLIOTT & COMPANY ESTATE AGENTS
South Ruilsip
09.2009 - 05.2010
- In charge of opening and closing office, Dealing with financial side of the company, Marketing and advertising, Attending valuations and viewings, Dealing with landlord payments and rents
Work Experience
FOSTER & PATNERS, Advertising Department
07.2009 - 07.2009
- Working in design to help design brochures and booklets, Pitching to clients for prospective business, Drafting letters of clients, Answering phone calls and dealing with enquires, Attending client meetings (under supervision)
Sales Assistant and Cashier
COMET
Yeading
08.2006 - 06.2009
- Steadily increased revenues through strong focus on customer service, excellent merchandising and team work, Attract new customers to store through development of a full service and special offers, Trained colleagues in selling through increased product knowledge and world class customer service knowledge, Improved operations through effectively supervising daily colleague assignments, Handling cash and banking
Education
National Diploma in Media Studies -
Uxbridge College
01.2006 - 04.2007
GCSEs -
Dormers Wells High School
Southall, Middlesex 02.2000 - 02.2005
BA Media Studies- Public Relations - Media studies
University Of Westminster
02.2007 - 02.2010
Skills
- Talent for identifying customer needs and presenting appropriate company product and service offerings
- Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business
- Expertise in resolving escalated customer service issues
- Also responsible for training new staff for all internal systems, as well as general sales training as required
- Full PA/Secretarial skills at directorate level with Event management and PR
- Marketing for estate agency by uploading and creating adverts on Property Wizard, used commonly by top local newspapers such as The Gazette, The Times and The Leader therefore accuracy is a must
- Worked under pressure to manage intensive deadlines while carrying my normal routines
- Developed good time management skills
- Fluent in Punjabi & Hindi, Farsi
- Full Clean Driving License
- Excellent communication/interpersonal skills
- Ability to work both part of a team and independently
- Quick learner
Personal Information
ID Number: NI- PA 85 99 63 DA
Custom
References on request
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Property Manager
Branded Bricks
11.2021 - Current
Team Leader of property management Team
Chase Buchanan- Hampton Head Office
02.2020 - 11.2021
Senior Property Manager
ARPM, Outsourcing
01.2016 - 01.2020
Senior Sales Executive
CAMERON ESTATE AGENTS
06.2010 - 11.2011
Office Manager (sales & lettings)
ELLIOTT & COMPANY ESTATE AGENTS
09.2009 - 05.2010
Work Experience
FOSTER & PATNERS, Advertising Department
07.2009 - 07.2009
BA Media Studies- Public Relations - Media studies
University Of Westminster
02.2007 - 02.2010
PA, Office manager & Letting Executive/Marketing
REINHARDT ESTATE AGENTS
01.2007 - 01.2016
Sales Assistant and Cashier
COMET
08.2006 - 06.2009
National Diploma in Media Studies -
Uxbridge College
01.2006 - 04.2007
GCSEs -
Dormers Wells High School
02.2000 - 02.2005
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