Dipika Chitroda

• Led a transformative project for a prominent law firm, automating the billing process for over 200 clients and streamlining operations for a business worth £1 million annually, resulting in a 30% reduction in processing time.
• Conducted comprehensive business analysis using diverse investigative techniques, producing insights that informed strategic decisions, leading to a 25% increase in operational efficiency.
• Cultivated strong relationships with over 15 key stakeholders and third-party suppliers, facilitating seamless communication and enhancing project outcomes, resulting in a 20% improvement in project delivery times.
• Documented existing and desired future states of business operations through advanced process mapping, identifying and closing operational gaps, which reduced errors by 40%.
• Utilized data analysis expertise to deliver actionable insights that significantly contributed to business success, resulting in a 35% increase in overall team performance and productivity.

Key Achievements:

• Integrated billing automation with the client's CRM system, improving data accuracy and efficiency.
• Increased reporting accuracy from 20% to 100%, enabling better decision-making and strategic planning.
• Designed a client-centric dashboard for 24/7 access to billing data, enhancing transparency and satisfaction.

• Supported a Fijian organization, contributing to Fiji’s National Development Plan, which aimed to enhance local business growth and sustainability, ultimately impacting over 10 local businesses.
• Conducted detailed analysis on previous business plans, identifying solutions that led to a 20% increase in profits and a 15% expansion in the target market.
• Worked with key stakeholders to define business requirements and objectives, gathering and analyzing research materials that facilitated the successful completion of three major projects.
• Established a new business branch plan that was highly approved by the business committee