DIPESH PATEL

• Responsible for transitioning new and existing customers into new or changed services.
• Design Service Transition Plans
• Manage all aspects of the service transition lifecycle, including stakeholder engagement, planning, risk mitigation, acceptance into service (AIS), early life support (ELS), and formal handover to Service Delivery Managers.
• Collaborate with cross-functional teams including Projects, ITIL, Major Incident Management (MIM), and Design to ensure smooth, effective delivery.
• Chair and coordinate transition governance calls and checkpoint reviews with both internal and external stakeholders.
• Maintain detailed documentation including transition plans, RAID logs, and compliance materials to meet audit requirements.
• Ensure service transitions are executed within scope, to quality, and on time.
• Collaborate with senior project managers to manage migrations into managed services.
• Working in a hybrid role has enabled me to become an effective self-starter while seeking support when necessary. Each project is unique, requiring adaptability and quick thinking, which I consider to be one of my strengths.
• Coordinated cross-functional teams, ensuring effective communication during transitions.
• Mediated between conflicting interests during transitions, achieving consensus among all parties involved.

• Founded and manage a growing property investment and management business, combining a passion for real estate with long-term financial planning and strategic growth.
• Oversee property sourcing, tenant management, budgeting, and ongoing maintenance, applying core project and stakeholder management skills outside of a corporate setting.
• Continuously expanding the portfolio while navigating regulatory, financial, and operational responsibilities—demonstrating initiative, discipline, and entrepreneurial drive.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Led the full lifecycle of a bespoke IT system rollout—the largest transformation project in the company's recent history—serving thousands of users across 5 partner networks.
• Captured business and technical requirements from international stakeholders and worked with development teams using Agile methodology.
• Delivered training and go-live support, ensuring smooth implementation and successful service handover to operational teams.
• Used Prince2 practices to manage risks, budgets, scope, and stakeholder communications, achieving business alignment and value delivery.
• Applied transport and logistics domain expertise to bridge communication between technical teams and operations, enhancing system adoption and process improvements.
• Facilitated smooth transitions between project stages for seamless progression.
• Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
• Led motivated staff to achieve desired targets and results

• To Deliver robust and documented training to protect Network service levels
  Deliver business & IT projects on time with detailed specification and cost controls
• Plan, manage and implement all new depot start up procedures
  Find business solutions to improve and simplify the current processes
• Developed KPIs to guide team towards business goals.
• Evaluated and adjusted performance metrics to align with organisational objectives.
• Coordinated between various departments for streamlined operations.
• Organised regular coaching sessions to boost staff competency levels.

Identify business needs and provide a cost-effective solution to improve the customer experience and service
within the network.
Monitoring performance trends and identifying potential issues through proactive and strategic monitoring helped the
team and business focus on improvements. Setting improvement plans for depots with continues monitoring would
see a positive impact to the individual depots and thus increasing the overall service performance to the network.
I managed the introduction of local depot pallet scanning to the business. From producing the product specification,
testing of software, and negotiating the most suitable hardware for our members. I worked closely with system
developers and android app developers to produce a product which is clean, user friendly and robust whilst ensuring
deadlines were not compromised.
Other projects implemented across the business include; a visual routing app which allows the user to route local
deliveries and collections on an active map and a local depot scanning solution to increase the accuracy and visibility
of the goods as they move across the network between depots, hubs and finally to the customer.
Other duties;

• Provide general direction and support to key stakeholders in relation to the project
• Manage service levels in conjunction with RCM and support all business initiatives to drive performance and
  play an instrumental part in ensuring service level targets are met.
• Produce monthly and weekly activity reports to the senior board.