DIPANKAR GHOSE
Kolkata,India
Summary
Seasoned professional specialising in driving growth and profitability in highly competitive markets. Possess in-depth knowledge of product positioning and strategic sales planning that can help company increase market share and achieve revenue goals. Known for cultivating strong relationships with key stakeholders and utilising innovative sales strategies to maximise revenue.
Overview
10
10
years of professional experience
Work history
Area Sales Manager
Veritas Finance Pvt Ltd
09.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarding new DSA with training and source Business from them
- Developed and maintained relationships with customers and DSA for future reference
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reduced process bottlenecks by training and coaching employees and DSA on practices, procedures and performance strategies
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals in product like Home Loan & Loan Against Property.
Manager
Axis Bank Ltd
10.2022 - 06.2023
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarding new DSA with training and source Business from them
- Developed and maintained relationships with customers and DSA for future reference
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reduced process bottlenecks by training and coaching employees and DSA on practices, procedures and performance strategies
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals in product like loans, Account & Insurance.
Deputy Manager
Axis Bank Ltd
05.2020 - 08.2022
- Processing of all banking product (Assets & Liability) for bank
- Contacting Potential Customer in order to identify their needs
- Processing all the cheques for clearing
- Following up with the Customer as well as respective department to ensure the smooth flow of case within the TAT
- Acquiring new clients and maintaining existing relationships with old clients
- Handling all walking customer resolving all their queries also cross selling the produtcs
- Handled product like Accounts, insurance, Mutual Funds, Loans, Locker etc.
Sales Manager
Aditya Birla Housing Finance Ltd
09.2021 - 06.2022
- Generating of business for Channel Partners
- Personal discussion with customers to understand their needs
- Acquiring new clients and maintaining good relationships with old clients
- Acquiring new channel partners for generating more business
- Preparation of login files which includes KYC, compliance with financial & other documents checklist
- Following up with Customer as well as respective department to ensure smooth flow of case within TAT
- Handled product like Loans, Accounts and insurance.
Deputy Manager
HDFC Bank Ltd
10.2019 - 03.2020
- Processing of all banking product (Assets & Liability) for bank
- Contacting Potential Customer in order to identify their needs
- Preparation of login files which includes KYC, compliance with financial & other documents checklist
- Following up with the Customer as well as respective department to ensure the smooth flow of case within the TAT
- Acquiring new clients and maintaining existing relationships with old clients
- Maintain different MIS related to daily work, login, Disbursement
- Handled product like Accounts, insurance, Mutual Funds, Loans, Locker etc.
Management Traniee
DHFL
12.2016 - 09.2019
- Generating of business for the branch
- Personal discussion with customers to understand their needs
- Acquiring new clients and maintaining good relationships with old clients
- Acquiring new channel partners for generating more business
- Preparation of login files which includes KYC, compliance with financial & other documents checklist
- Following up with the Customer as well as respective department to ensure the smooth flow of case within the TAT
- Ensuring the disbursement and handing over the cheque to the clients.
Credit Officer
Icici Bank Ltd
08.2015 - 12.2016
- Preparation of login files which includes KYC, compliance with financial & other documents checklist
- Initiating all login files for data entry & cibil check
- Solving all Queries related to Sanction, RCU & disbursement
- Initiating for disbursement.
Guest Relations Manager
Taj vivanta
Kerela, India
09 2013 - 10 2014
- Increased repeat business through loyalty programmes and guest offers.
- Resolved customer complaints calmly and professionally, providing positive solutions to maintain satisfaction.
- Conducted regular team meetings to discuss operational improvements and updates.
Team Manager
Park Hyatt
Hyderabad, India
02 2012 - 08 2013
- Coordinated with various departments for seamless workflow.
- Streamlined operations, leading to increased team performance.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Prioritised workload effectively, resulting in timely completion of tasks.
Education
Post Graduation - Financial Services
Graduation - Commerce
2014
Higher Secondary - undefined
2011
Secondary -
Skills
- Market trends understanding
- Account management
- Lead development
- Salesforce
- Customer service
- Territory management
- Customer relations
- Marketing campaign management
- Retail marketing
- Sales goal attainment
- Sales training
Timeline
Area Sales Manager - Veritas Finance Pvt Ltd
09.2023 - Current
Manager - Axis Bank Ltd
10.2022 - 06.2023
Sales Manager - Aditya Birla Housing Finance Ltd
09.2021 - 06.2022
Deputy Manager - Axis Bank Ltd
05.2020 - 08.2022
Deputy Manager - HDFC Bank Ltd
10.2019 - 03.2020
- Management Traniee
DHFL
12.2016 - 09.2019
Credit Officer - Icici Bank Ltd
08.2015 - 12.2016
Guest Relations Manager - Taj vivanta
09 2013 - 10 2014
Team Manager - Park Hyatt
02 2012 - 08 2013
ITM - Post Graduation, Financial Services
Cast College - Graduation, Commerce
Muncipal College - Higher Secondary,
Kendriya Vidyalaya - Secondary,