Dipali Majithia
Crawley
Summary
'Dipali took a leadership role in communications, project design and project management demonstrating her clear aptitude in these areas. Central to the management of the project - timely delivery and quality control of the resources - Dipali demonstrated a high level of professionalism and organisational skills throughout'. Humanities graduate with strong organisational and communication skills and over five years of experience in customer service. I aim to leverage my customer care experience to contribute effectively within a role that offers growth and purpose.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Service Executive
People's Partnership
2025.03 - Current
- Assisted in training over 15 new members of staff, including upskilling across systems, compliance requirements, processes and service standards.
- Effectively managed a diverse range of customer enquiries across The People’s Pension products, consistently delivering service within agreed SLAs.
- Contributed to continuous improvement by sharing ideas to enhance processes and customer experience.
- Resolved customer complaints, escalating complex cases where necessary to ensure fair outcomes.
- Maintained up‑to‑date knowledge of key pension regulations, including Automatic Enrolment, data protection, FCA, DWP, HMRC and TPR requirements, to ensure compliance.
Customer advisor
Accessorize
Horley
2024.06 - 2025.03
- Assisted customers with varying questions using product knowledge and service expertise.
Tutor
Step by Step School
East Grinstead
2023.09 - 2024.02
- Carried out individualised teaching sessions using Applied Behavioural Analysis.
- Collected and recorded behaviour and target data for assigned pupil using Excel.
Project Management Assistant
National Literacy Trust
Brighton
2023.01 - 2023.09
- Created research-informed literacy workshops and resources.
- Allocated key responsibilities to my peers.
- Organised weekly co-creation sessions for literacy workshops.
Education
Bachelor of Arts - English and History
University of Sussex
Brighton 2020.09 - 2023.06
Skills
- Customer service - Expert
- Applied Behavioural Analysis - Skillful
- Microsoft Office - Skillful
- Project management - Skillful
- Team building - Skilful
Certification
Level 2 Principles of Business Administration NCFE 11/2024
LANGUAGES
Gujarati
Native
Timeline
Customer Service Executive
People's Partnership
2025.03 - Current
Customer advisor
Accessorize
2024.06 - 2025.03
Tutor
Step by Step School
2023.09 - 2024.02
Project Management Assistant
National Literacy Trust
2023.01 - 2023.09
Bachelor of Arts - English and History
University of Sussex
2020.09 - 2023.06