Dipak Samanta
Kolkata
Summary
Positive Business Owner with more than 6 years of expertise developing exceptional leadership skills. True leader experienced in 4 industry. Ready to take on challenges in exciting new position. Established Business Owner with exceptional leadership and management abilities. Monitors progress and performance for ongoing policy and process evolution. Responds proactively to change for well-maintained business operations. Experienced business development professional looking for leadership position with increasing responsibility and room to contribute to company success. Solid record of achievement over 3 years in sales and marketing.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager Long Tail
Swiggy LIMITED
Kolkata, India
02.2025 - I currently work here
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Optimised sales methods to best acquire, develop and retain customers.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Analysed market trends and customer needs to inform product development and positioning.
Partner Support Executive
SWIGGY LIMITED
Kolkata, India
08.2023 - 01.2025
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Identified prospective customers and evaluated market potential.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Re-engaged customers from dormant accounts, increasing revenue.
- Consistently met and exceeded department targets.
- Analysed customer data to identify opportunities and improve relationships.
- Exceeded team goals by partnering with staff to share and implement customer.
Business Development Manager
EDELWEISS TOKIO
03.2021 - 07.2023
- Shared comprehensive brand and product knowledge to maximise sales.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Boosted team morale and overall sales volume by creating incentivising sales contests.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
Sales Manager
SPASH INFOTECH PVT LTD
Kolkata
01.2020 - 01.2021
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Visited customer locations and represented company at industry events to demonstrate products.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
Self Employed
DIPAK ELECTRONIC
01.2014 - 01.2020
- B2B contracted with JUST DIAL LTD.
- B2B & B2C contracted with SULEKHA.COM.
- Customer Service Provider at URBAN COMPANY.
- Team Handling.
- Team Management.
- Supervised customer service representatives, assessed performance and organised development plans to diminish process lags.
- Represented organisation with regulatory bodies and key stakeholders.
- Immediately escalated issues to correct individuals when typical procedures did not bring resolution.
- Customer problem solver.
- Customer needs fulfill.
- Evaluated finances to assess budget and controls and identify areas for improvement.
- Customer Management.
Education
Bachelor of Arts -
Sikkim Alpine University
Sikkim 06.2022 - 12.2025
Diploma - Electronic
R.K.M.H -KOLKATA WB
WBBHSE - ARTS
G.B.P HIGH SCHOOL
WBBSE - 10TH Standard
B C I High School
Skills
- Sales and market development
- Product and Service knowledge
- B2B Sales
- B2C Sales
- Strategic Planner
- Database Management
- Business and Development Planning
- Strategic Account Development
- Analytical Problem Solver
- Strategic resource management
Languages
Bengali
Hindi
English
Hobbies and Interests
- Love to do Ride
- Listen to Motivation Story
- Love to eat
- Love to Explore nature
- Love to cook
Timeline
Sales Manager Long Tail
Swiggy LIMITED
02.2025 - I currently work here
Partner Support Executive
SWIGGY LIMITED
08.2023 - 01.2025
Bachelor of Arts -
Sikkim Alpine University
06.2022 - 12.2025
Business Development Manager
EDELWEISS TOKIO
03.2021 - 07.2023
Sales Manager
SPASH INFOTECH PVT LTD
01.2020 - 01.2021
Self Employed
DIPAK ELECTRONIC
01.2014 - 01.2020
Diploma - Electronic
R.K.M.H -KOLKATA WB
WBBHSE - ARTS
G.B.P HIGH SCHOOL
WBBSE - 10TH Standard
B C I High School