Dioulde BA
Customer Service / Security
Thil
Summary
A highly skilled Customer Service Representative with four years of experience in managing incoming calls and resolving customer issues. As a native French speaker fluent in English, Spanish, and Portuguese, I am dedicated to providing outstanding service to both current and potential clients. I thrive in fast-paced settings, adeptly addressing a wide range of customer service needs, from inquiries and product-related questions to problem-solving and order management. My commitment lies in creating positive customer experiences and improving overall satisfaction through proactive communication and effective problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
4
4
Languages
Work History
CHUFFEUR VTC
UBER
11.2023 - Current
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
Security Officer
Tesco Express
12.2019 - 11.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Representative
LINDE GLOBAL SERVICE
01.2019 - 12.2019
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Customer Service Representative
SITEL PORTUGAL - AIRBNB
01.2016 - 12.2019
- Company Overview: AIRBNB
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisting customers in the rebooking process.
Customer Service Representative
ARMATIS LC - Bouygues Telecom
01.2016 - 12.2016
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Education
Bachelor of Science - Business and Tourism Management
Canterbury Christ Church University
Canterbury, United Kingdom 04.2001 -
Skills
Safe driving
Certification
SIA CCTV & DS - Security
Interests
football
Voyage
Cuisine
Bricolage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CHUFFEUR VTC
UBER
11.2023 - Current
Security Officer
Tesco Express
12.2019 - 11.2023
Customer Service Representative
LINDE GLOBAL SERVICE
01.2019 - 12.2019
Customer Service Representative
SITEL PORTUGAL - AIRBNB
01.2016 - 12.2019
Customer Service Representative
ARMATIS LC - Bouygues Telecom
01.2016 - 12.2016
Bachelor of Science - Business and Tourism Management
Canterbury Christ Church University
04.2001 -
Similar Profiles
Bryan OrtizBryan Ortiz
Driver at UberDriver at Uber
John PapamichaelJohn Papamichael
Personal Driver at UberPersonal Driver at Uber
Amy ShelmanAmy Shelman
Driver Specialist at UberDriver Specialist at Uber
Tiago Moreira CardosoTiago Moreira Cardoso
Employé polyvalent at LidlEmployé polyvalent at Lidl
Emma MarchalEmma Marchal
Éducatrice-instructrice at Mathëllef asblÉducatrice-instructrice at Mathëllef asbl