Dior Williams
London,Islington
Summary
Professional front of house and coordinator with 4+ years’ experience in luxury salon and retail environments. Skilled in client relationship management, booking systems, cash handling, and high volume customer service. Known for professionalism, organisation, and creating welcoming client experiences.
Overview
1
1
Certification
2027
2027
years of professional experience
Work history
Head Receptionist
Gary Ingham Hair Salon
London
12 2023 - 2026.06
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Salon IQ to schedule, cancel and re-arrange appointments.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed phone calls, resulting in effective communication flow within the company.
- Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
- Worked efficiently under pressure while maintaining accuracy and attention to detail.
Hostess / Front Of House
Cafe Concerto
London
02 2022 - 10 2023
- Escort customers to their tables, bringing menus, silverware and water
- Answering Incoming calls and addressed customer queries
- Take bookings and manage reservations, Develop and maintain relationships with guests and the local community by providing tailored service
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Sales Consultant
Adidas
London
08 2020 - 01 2022
- Established personal connections with customers, exceeding customer service expectations
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Increased sales of targeted products by 20% through upselling and cross-selling techniques.
- Improved customer satisfaction and loyalty by asking customers to leave feedback and helping them sign up for a loyalty programme
- Achieved and maintained customer satisfaction of over 95% measured by feedback customers left.
Education
Diploma of Higher Education - Performing Arts
City And Islington College
London 09/2022 - 07/2023
A-Levels - Criminology, Psychology and Law
Haringey Sixth Form College
London 09/2020 - 07/2022
GCSE's -
City Of London Academy, Highgate Hill
London 09/2015 - 03/2020
Skills
- Complex problem solving
- Time management
- Professional Telephone etiquette
- Technically proficient - Adept at using Microsoft Office and Excel
- Independent worker
- Highly organised and attentive to details
- Leadership
- Meeting deadlines and punctuality
- Product and service knowledge
- Interactive communication skills
- Food preparation and safety
References
References available upon request.
Key Achievements
- Managed high volume appointment bookings using Salon IQ
- Increased retail add on sales by around 20% through product recommendations
- Trusted with opening and closing duties
- Worked well under pressure in fast-paced, high-demand environments
- Quick to learn new systems and adapt when things change
- Strong people skills
- Managed 40–60+ client bookings per day alongside calls and walk-ins
Certification
- Food Safety & Hygiene Certificate
- Health, Safety & Fire Safety Training
- Allergen Awareness & Licensing Law Training
- Age Verification Training
Timeline
GCSE's -
City Of London Academy, Highgate Hill
09/2015 - 03/2020
A-Levels - Criminology, Psychology and Law
Haringey Sixth Form College
09/2020 - 07/2022
Diploma of Higher Education - Performing Arts
City And Islington College
09/2022 - 07/2023
Head Receptionist
Gary Ingham Hair Salon
12 2023 - 2026.06
Hostess / Front Of House
Cafe Concerto
02 2022 - 10 2023
Sales Consultant
Adidas
08 2020 - 01 2022