Dionne O'Brien
Braintree,Essex
Summary
Detail-oriented professional skilled in customer service and communication. Experienced with Microsoft Office, PC maintenance, and rapid software adaptation. Ensures confidentiality, adheres to hygiene and safety protocols, and complies with policies and legal standards. Collaborative team member who maintains composure under pressure and prioritises continuous learning.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Full-Time Parent and Sole Caregiver
Self
Braintree, Essex
2018.01 - Current
- Managed the day-to-day care and wellbeing of my children while balancing household responsibilities, appointments and finances.
- Strengthened organisation, resilience, communication, and time-management skills by managing multiple priorities daily.
- Completed Infection Control in Health Care certificate and enhanced knowledge of healthcare and pharmacy in preparation for returning to employment.
- Developed digital skills through daily use of Microsoft Word, email, and online systems, while building, upgrading, and maintaining my own computer.
Cashier / Customer Service Assistant
GAME
Chelmsford, Essex
2016.01 - 2018.01
- Provided tailored customer service and product advice, enhancing customer satisfaction.
- Processed payments accurately using electronic till systems.
- Developed strong communication, customer service and problem-solving skills.
- Encouraged sign-ups for membership schemes and store services, contributing to customer loyalty.
- Managed stock levels, repriced products, and organised displays to optimise sales potential.
- Followed GDPR guidance, age-restricted sales legislation and company procedures.
- Completed GDPR and age-restricted sales training.
- Worked within strict security procedures for staff and high-value stock.
- Highlighted significant accomplishments
Student Hairdresser (Training Salon)
Colchester Institute
Colchester, Essex
2014.01 - 2016.01
- Delivered professional hairdressing services to clients in a fully operational training salon, enhancing practical learning experiences.
- Engaged with clients, ensuring professionalism and confidentiality to build trust and rapport.
- Ensured high hygiene standards by effectively sterilising equipment using approved methods, contributing to a safe salon environment.
- Followed PPE procedures when preparing and applying colouring and bleaching products.
- Received training in recognising common infectious conditions and identifying when treatments should not be carried out to prevent cross-contamination.
- Completed GDPR training relating to confidential client information.
- Maintained accurate appointment schedules and organised work areas.
- Worked accurately while following professional procedures and supporting colleagues.
Cashier / Customer Service Assistant & Crew Trainer
McDonald's
Colchester, Essex
2006.01 - 2010.01
- Delivered excellent customer service in a busy, fast-paced environment.
- Maintained maximum 5-star employee rating by consistently delivering high-quality service.
- Processed customer orders and payments accurately.
- Trained and supported new employees as a Crew Trainer.
- Promoted to Crew Trainer.
- Completed training in food hygiene, health and safety, food storage, and equipment safety to ensure compliance and uphold standards.
- Prepared food while following strict quality, hygiene and food safety standards.
- Monitored stock levels and minimised waste.
- Carried out stock checks and maintained accurate records.
- Contributed to team goals through effective collaboration and support
- Followed hand hygiene procedures, PPE requirements and cleaning protocols.
- Selected for management training.
Education
NVQ Level 3 - Hairdressing
Colchester Institute
Colchester, EssexGCSEs -
The Ramsey School
HalsteadSkills
- Child safety practices
- Home safety measures
- Household management
- Household budgeting
- Data confidentiality
- Customer service and communication
- Time management
- Basic tech support
- Quick software learning
- Colleague training
- Collaboration
- Reliable and dependable
- Calm under pressure
- Attention to detail
- Continuous learning
- Safety consciousness
Certification
- Infection Control in Health Care (Certificate) – Alison
- Completed: 2026-06-18
- Infection prevention and control principles
- Hand hygiene and appropriate use of PPE
- Safe working practices in healthcare
- Reducing cross-contamination risks
- Patient safety and infection-control procedures
REFERENCES
Available upon request.
INTERESTS
Science and medicine, Healthcare and patient wellbeing, Reading and lifelong learning, History, Personal development
AVAILABILITY
Available to commence employment immediately and fully committed to completing a Pharmacy Technician Apprenticeship.
Affiliations
- History
- Learning new things
- Reading
- Medical, history and current
- Food, baking and trying new things
References
References available upon request.
Timeline
Full-Time Parent and Sole Caregiver
Self
2018.01 - Current
Cashier / Customer Service Assistant
GAME
2016.01 - 2018.01
Student Hairdresser (Training Salon)
Colchester Institute
2014.01 - 2016.01
Cashier / Customer Service Assistant & Crew Trainer
McDonald's
2006.01 - 2010.01
NVQ Level 3 - Hairdressing
Colchester Institute
GCSEs -
The Ramsey School