Summary
Overview
Work history
Education
Skills
Personal and professional qualifications
Hobbies and Interests
References
Timeline
Generic

Dionne Louise Taylor

Summary

I would consider myself to be a hands on confident person with excellent experience in the customer service environment. I enjoy meeting and chatting to new people and constantly striving to do my best in everything i undertake, and i believe i have the persevere and determination which will be necessary in all demanding fields. I feel i have experience a knowledge in different types of work and education and love to try new things. Having already worked in Episkopi MOD garrison twice on two separate postings i believe i have a good insight to military life and the working environment, and have build great relationships with the people I work and live with. Being an Military wife means i have to adapt to different environments and surroundings and I have managed to secure and variety of jobs roles over the years many from kiosk, customer service to optical assistant which was completely new to me, and involved the use of a multiple computer systems such as CP&F and dealing with large scale organisations such as the Department of Transport , DVLA etc meaning i can adapt quickly to new job roles and take on any applicable training necessary.

Overview

16
16
years of professional experience

Work history

DELTA Administrative Officer

MOD
Episkopi
10.2022 - Current
  • Secured data and documents to maintain confidentiality according to MOD and Transport office regulatory standards.
  • Provided clients with accurate cost estimations, made payments through CP&F for driving training contacts.
  • Kept records up dated every 3 months for the current TTI, DDE, DLAI and Instructors for the Deltamis.
  • Invigilator for British military personal based all across Cyprus for when they are taking UK Theory tests cat B, C and D, booked practical training with our instructors and tests with our DDE (Examiners)
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Carried out duties with confidential and strict compliance to company standards and policies for the DELTAMIS, DVLA, DVSA and Pearsons
  • Handled diary management for smooth-running administration processes.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations. Managed to source and implement two brand new computer systems for the theory suite due to the programs running slow, dealing with the install and patch tests conducted by Pearsons ltd.

Teaching/support assistant

RANSTAD
Liverpool
07.2021 - 06.2022
  • Working within a class of 8-10 children with a variety of SEN needs.
  • Supporting the children in completing day to day tasks around the classroom and with their learning.
  • Engaging with the children and promoting positive learning.
  • Making observations in line with the EYFS framework, Supporting the teacher with behaviour management.
  • Working in multiple classes and age groups with complex disabilities and behavioural needs.

Optical assistant

ASDA Huyton
Liverpool
04.2021 - 07.2021
  • Dealing with customers, booking in appointments and dealing with any Enquiries regrading glasses, contacts, lenses, frames etc
  • Dealing with deliveries and allocating the correct prescription to the correct patient
  • Pre testing patients using optical equipment and updating the systems with the patient's results.
  • Prescribed corrective eyeglasses, contact lenses and other visual aids to remedy problems with vision.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Assessed eye movements, visual fields and function of visual pathways to identify issues.

Front of house team member

ASDA Chester
Chester
09.2018 - 04.2021
  • Customer service kiosk, currently working on kiosk and front end dealing with customers mainly dealing with lottery tickets and pay point
  • The use of tills and cash handling, also counting scratch cards and dealing with deliveries
  • Security colleague, monitoring all cctv in the store and car park, issuing passes for other colleagues, keeping a log off all daily activities from theft to deter theft or even abusive behaviour
  • Another important task is to deal with all alarm systems including fire and cash office, and to contact ADT if there are any problems or faults.
  • Resolved guest complaints promptly and professionally, notifying management of any concerns.

Post office clerk

MOD
Episkopi
01.2016 - 07.2018
  • Working along side the Military PC troop, my role as a counter clerk involves dealing with postal inquires sending and tracking parcels, cash withdrawals and general everyday clerk duties
  • As I was only counter clerk in this BFPO I also have to make sure my stock is up to date with relevant year, and orders are placed timely due to the location, as well as dealing with cash remittances, daily and weekly paper work which is sent to BFPO.
  • Handled large amounts of foreign money, cashing up and the security of the premises and safes.
  • Processed cash deposits and withdrawals for customers.
  • Assisted customers with questions about products, services and terms.

Team member

Odeon UCI cinema
Liverpool
05.2012 - 07.2015
  • I started odeon as a team member and was promoted to team leader/supervisor in 07/2014, the roles I undertook were managing the staff on the floor and keeping the running of the cinema to a good level
  • Kids club on weekends making sure all children were safely seated ready for film and Health and safety for the customers as well as the staff were top priority in the day to day running, other tasks were cashing up, stock replenishment and control, also the waste
  • Dealing with customer enquiries and incidents logging in to files, also helping out with the time sheet for the films as well as the rota.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
  • Received complaints and feedback, escalating as necessary for swift resolution.

Cleaner

KGB cleaning, Hugh Baird college
09.2008 - 07.2012
  • Cleaning and stocking up of a college, I would start at 6:45 am till 8:45 am then join my college class as a studied at the same time, main duties were to clean classroom and tidy them, also using the correct cleaning products and taking in to consideration the health and safety aspects such as floor sign for wet floors.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Vacuumed carpeted areas and mopped hard floors.
  • Safely stored cleaning solutions, equipment and chemicals.

Education

NVQ Level 3 - Nail Technician

Nail Base
Chester, Cheshire
05.2019 - 12/2019

BTEC -

BTEC LEVEL 3 In Pre Uniformed Services
Liverpool
08.2009 - 06/2011

NCFE level 1, 2 and 3 - public services

Hugh Baird College
Bootle
09.2006 - 06/2009

Adult numeracy city and guilds level 2 Adult literacy city and guilds level 2 -

Hugh Baird College
Bootle
09.2007 - 06/2009

GCSE -

St Wilfred's High School
09.2001 - 09/2006

Skills

  • Business administration
  • Workflow planning
  • Data entry
  • Database administration
  • Customer-focused
  • Problem-solving
  • Leadership

Personal and professional qualifications

13/09/2022 - DELTAmis TTI Invigilator

28/09/2022 - CP&F Training

28/09/2022 - Compulsory online training courses for the MOD

05/09/2021 - Team Teach certification (valid for 2 years)

13/05/2021 - Child protective in education (EduCare part of Tes) Level 2

13/05/2021 - The prevent duty (EduCare part of Tes) Level 2

Rock and River, Mawdesley, Lancashire

Adult 3* in kayak and canoeing with ability to teach and risk assessments for under 17s

3 year mountaineering, orienteering and navigating

Top rope climber belay course

Team work and leadership

Full Clean UK Driving licence

Hobbies and Interests

Outdoor pursuits has been one of my most favourite hobbies, the outdoors and surrounding environments makes  me feel alive as well as some of the challenges and rush they hold. In my spare time as a family we like to explore different hikes and trails to walk.  I also have a interest in property and design, gaining experience and different trades that comes with flipping a property has given me great confidence in my self helping me through other aspects of life.

References

WO1 Wayne Marshall (Master Driver)

Episkopi Garrison

HQ BFC

J4

TEL: +447912 974 717

Email: wayne.marshall771@mod.gov.uk


Mr Edwin Pownall (Lecturer/Friend)

Hazel Avenue, Whiston, L35 2UZ

TEL: +447712 893 713

Email: edwin.pownall@cadetmail.mod.uk/edandlynnpownall@hotmail.com


Timeline

DELTA Administrative Officer

MOD
10.2022 - Current

Teaching/support assistant

RANSTAD
07.2021 - 06.2022

Optical assistant

ASDA Huyton
04.2021 - 07.2021

NVQ Level 3 - Nail Technician

Nail Base
05.2019 - 12/2019

Front of house team member

ASDA Chester
09.2018 - 04.2021

Post office clerk

MOD
01.2016 - 07.2018

Team member

Odeon UCI cinema
05.2012 - 07.2015

BTEC -

BTEC LEVEL 3 In Pre Uniformed Services
08.2009 - 06/2011

Cleaner

KGB cleaning, Hugh Baird college
09.2008 - 07.2012

Adult numeracy city and guilds level 2 Adult literacy city and guilds level 2 -

Hugh Baird College
09.2007 - 06/2009

NCFE level 1, 2 and 3 - public services

Hugh Baird College
09.2006 - 06/2009

GCSE -

St Wilfred's High School
09.2001 - 09/2006

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Dionne Louise Taylor