DIONNE BROWN
Glasgow
Summary
Compassionate Psychology graduate seeking a role within the mental health field. I am currently working in a customer service-based role which, although is not direct experience with mental health, has provided me with a variety of transferable skills. I also have extensive theoretical knowledge of mental health matters in Scotland from my studies & given the opportunity, would apply this to my next role in the field.
Overview
6
6
years of professional experience
Work History
Student Finance Advisor
Student Loans Company
07.2023 - Current
- Taking mainly inbound calls from students to assist with their student finance applications & payments. Calls are varied which has encouraged me to become very adaptable when handling new situations.
- Strengthened skills with a variety of software, including Microsoft Word, Excel, Teams & CRM systems.
- I work as part of a team and often liaise with other departments; helping me to build strong work relationships across the company. Whilst also enabling me to develop effective communication skills.
Front of House
Hard Rock Cafe
03.2023 - 07.2023
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Responsible for locking the restaurant door at night & opening the doors in the morning.
- Serving customer's merchandise & assisting in the gift shop.
Retail Assistant
Primark
08.2018 - 10.2022
- Serving customers on the tills.
- Replenishing stock.
- Stockroom skills from nightshift e.g., using a pallet truck, locating, and organising stock.
Education
Psychology BSc (Hons) -
Glasgow Caledonian University
11.2023
National 5/Highers -
St Peter The Apostle High School
Clydebank, United Kingdom06.2018
Skills
- Compassionate
- Microsoft Office
- Initiative thinker
- Excellent customer service
- Team player
- Theoretical knowledge of mental health
- Time management
- Written and verbal communication
- Financial reporting
- Adaptable
References
References are available upon request.
Hobbies and Interests
- Cooking
- Reading
- Attending shows/concerts
Timeline
Student Finance Advisor
Student Loans Company
07.2023 - Current
Front of House
Hard Rock Cafe
03.2023 - 07.2023
Retail Assistant
Primark
08.2018 - 10.2022
Psychology BSc (Hons) -
Glasgow Caledonian University
National 5/Highers -
St Peter The Apostle High School
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