Dionne Bower
United Kingdom
Summary
A dedicated professional worker skilled in problem-solving, communication, team building, strategic planning, statistic analysis, and report creation. Committed to leveraging these competencies to drive business success and enhance customer satisfaction. While working on building and developing skills.
Overview
9
9
years of professional experience
Work History
Retail worker
Londis
Haverfordwest, Pembrokeshire
06.2016 - Current
- Followed company policies and guidelines strictly maintaining standards of operation.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Trained and supported new team members, helping them settle into their roles and learn store procedures
- Trusted with keyholder responsibilities, including opening and closing the store.
- Coordinated employee tasks to meet business objectives efficiently.
- Employed keen attention to detail whilst arranging products on the shelf, improving overall store appearance.
- Maintained clean, tidy shop floor through regular cleaning and deep cleaning.
- Stocked retail area efficiently, facilitating easy product accessibility.
- Handled incoming queries for effective customer service.
Finance assistant
Pembrokeshire College
Haverfordwest, Pembrokeshire
09.2018 - 06.2019
- Produced monthly reports to highlight any variances from the budget, to maintain control over expenditures.
- Created monthly budget reports for better financial planning at the executive level.
- Monitored cash flow statements; managed liquidity risks effectively.
- Working with foreign currencies and exchange rates.
- Producing Balance sheets for the company
Front of house team member
Phoenix Bowl
Milford Haven, Pembrokeshire
04.2017 - 11.2018
- Recommended menu items to guests, enhancing their dining experience.
- Maintained high standards of customer service during peak times.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Enhanced guest experience with a friendly and helpful attitude.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Displayed excellent multitasking skills during busy periods-taking orders whilst making drinks.
Education
Bachelor of Science - International Business and Management
University of South Wales
Pontypridd 09.2023 -
Business Management
L'IPAG Business School
Nice, France 01.2024 - 05.2024
BTEC Level 3 - Business
Pembrokeshire College
Haverfordwest, Pembrokeshire 09.2018 - 03.2020
BTEC Level 2 - Business
Pembrokeshire College
Haverfordwest, Pembrokeshire 09.2017 - 06.2018
Skills
- Report creating
- PowerPoint presentation creation
- Excel spreadsheets knowledge
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Statistic analysis
- Returns and refunds processing
- Product display setup
- Practical numeracy
- Stock rotation procedure familiarity
- Up-Selling and cross-selling techniques
- Retail law compliance
- Dress code adherence
References
References available upon request.
Timeline
Business Management
L'IPAG Business School
01.2024 - 05.2024
Bachelor of Science - International Business and Management
University of South Wales
09.2023 -
Finance assistant
Pembrokeshire College
09.2018 - 06.2019
BTEC Level 3 - Business
Pembrokeshire College
09.2018 - 03.2020
BTEC Level 2 - Business
Pembrokeshire College
09.2017 - 06.2018
Front of house team member
Phoenix Bowl
04.2017 - 11.2018
Retail worker
Londis
06.2016 - Current
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