Dion Tashinga Mazadza
Derby,England
Summary
Currently a Software Development Student at the University of Derby. I am an energetic and hardworking crew member with experience in fast-paced hospitality environments. Skilled in customer service, cash handling, teamwork, and maintaining high standards during busy shifts. Friendly, reliable, and confident communicating with customers and colleagues. Looking for an exciting role where I can contribute positively to a high-energy team environment.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Team Member
Kfc
Derby, Derbyshire
06.2026 - Current
- Deliver exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintain safe hygiene and food handling standards for full compliance.
- Serve meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Maintain outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Process cash and card payments, providing correct change for cash purposes.
- Take orders, using effective upselling techniques to increase customer interest in additional products.
- Maintain extensive knowledge of food, drinks and menus to answer customer queries.
Team Member
Slim chickens
Mansfield , Nottinghamshire
05.2025 - 05.2026
- Take customer orders accurately, offering menu recommendations and noting special dietary requirements.
- Handled customer complaints with empathy and professionalism, achieving satisfactory resolutions and improving customer experience.
- Supported team members during rush hours, enhancing service delivery and collaboration in a fast-paced environment.
- Assisted with tasks to ensure dining room operations ran efficiently. to keep dining room running smoothly.
- Maintain cleanliness and hygiene in dining and kitchen areas, adhering to health and safety regulations.
- Maintain safe hygiene and food handling standards for full compliance.
- Process payments using cash registers and electronic payment systems, giving correct change and receipts.
- Adapt quickly to menu changes, learning new product details to accurately inform customers.
- Handle cleaning chemicals in line with safe use guidance.
Team Member
River Island
Exeter, Devonshire
08.2023 - 06.2024
- Guided customers in product selection, providing tailored advice to address specific needs.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Managed stock levels on shop floor, restocking items to ensure availability and accessibility.
- Arranged and showcased items attractively to enhance store presentation.
- Designed and arranged merchandise displays to attract customers and boost sales.
- Opened and closed store by completing security, cleaning and financial checklists.
Education
Diploma of Higher Education - Information Technology
Derby College
Derby, Derbyshire 09.2023 - 06.2025
GCSEs -
Honiton College
Honiton, Devonshire 09.2022 - 06.2023
Skills
- Food safety compliance
- Hygiene standards
- Health and safety standards
- Cash handling
- Customer service
- Client engagement
- Team collaboration
- Visual merchandising
- Stock management
- Product knowledge
- Time management
- Problem solving
- Data entry
- Microsoft Excel
- Document management
- Documentation skills
- Reliability
Timeline
Team Member
Kfc
06.2026 - Current
Team Member
Slim chickens
05.2025 - 05.2026
Diploma of Higher Education - Information Technology
Derby College
09.2023 - 06.2025
Team Member
River Island
08.2023 - 06.2024
GCSEs -
Honiton College
09.2022 - 06.2023