Dionis Gheorghica
Chisinau
Summary
Dynamic and results-driven professional with a diverse background in construction management, auto parts sales, and customer service. Proven track record of driving project success and exceeding sales targets while cultivating strong client relationships. Adept at coordinating teams, optimizing operational efficiency, and delivering exceptional customer experiences. Passionate about leveraging technical expertise and interpersonal skills to contribute to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Sales Operations Manager
Europevan’s Ltd
Brentwood , United Kingdom
07.2023 - Current
- Maintained current knowledge of technology used in the field of Sales Operations Management.
- Developed pricing models that balanced profitability with competitive offerings.
- Insure and deliver the service to customers in the best time frame possible
- Create and maintained a friendly productive atmosphere in work environment
- Monitored and managed the transport fleet to ensure efficient delivery of goods.
- Evaluated driver performance and took corrective action where necessary.
- Provided support to drivers during their trips, such as resolving customer complaints or providing assistance in case of an accident or breakdown.
Service Manager
Europevan’s Ltd
ROMFORD
07.2023 - Current
- Monitored service performance metrics to identify areas of improvement.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Resolved customer complaints quickly and effectively.
- Resolved customer complaints in a timely manner.
- Reviewed customer billing statements for accuracy prior to release.
- Maintained records of all customer interactions and transactions.
- Managed inventory levels of parts necessary for servicing customers' needs.
Supervisor
Spraytech solution
London , United Kingdom
12.2022 - 05.2023
- Directed and supervised team of 10 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Qa /Quality Control Inspector
Vpk joinery
London , United Kingdom
09.2020 - 11.2022
- Collaborated with developers and designers to ensure that delivered products met required specifications and standards.
- Check and complete outstanding tasks using software like viewpoint ,field wire
- Organizing and manage the supply of materials on site and insure the quality of supplies on premises
- Monitored product standards by conducting inspections, testing products and analyzing results.
Education
Business Administration And Management
Business Management BSc (Hons)
Skills
- Sales Leadership
- Pipeline Management
- Sales Enablement
- Customer Segmentation
- Sales Training
- Customer Complaint Resolution
- Contract Management
- Problem-solving aptitude
Languages
Romanian
First Language
English
Intermediate (B1)
B1
Russian
Intermediate (B1)
B1
Timeline
Sales Operations Manager
Europevan’s Ltd
07.2023 - Current
Service Manager
Europevan’s Ltd
07.2023 - Current
Supervisor
Spraytech solution
12.2022 - 05.2023
Qa /Quality Control Inspector
Vpk joinery
09.2020 - 11.2022
Business Administration And Management
Business Management BSc (Hons)
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