Dione Rogers
Industry Expert - Digital Health
Lincolnshire
Summary
Accomplished technology and communications management professional with thirteen years of industry experience. Strategically meets evolving business, management and service user needs. History implementing improved ICT policies to maximise operational efficiency. Highly-skilled Deputy Head of IT with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.
A passion for building and developing teams to support the digital transformation and maintaining a sound IT infrastructure to support end users. Working in the NHS staff need the best solutions to enable excellent care for people.
Overview
10
10
years of professional experience
Work history
Deputy Head of ICT
Kettering General Hospital NHS Foundation Trust
Kettering , Northamptonshire
02.2023 - Current
- Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
- Installed new technologies without disrupting workflow.
- Liaised with service users and business managers to meet computing requirements
- Recommended upgraded technologies to meet evolving business requirements.
- Upgraded hardware and software regularly for optimised systems performance.
- Sourced new and emerging technologies to optimise information services.
Senior Service Delivery Manager -IT
Kettering General Hospital NHS Trust
Kettering, Northamptonshire
06.2019 - 02.2023
- Facilitated accurate performance tracking, using Richmond performance analytics to determine success of services utilised.
- Drove continuous improvement, analysing customer feedback to identify trends and gaps in service offering.
- Conducted robust and sustainable supplier performance management to guarantee ongoing best practice delivery.
- Oversaw a team of sixty in planning and delivering activities that constantly met and exceeded customer SLAs.
- Built strong customer relationships through active listening and genuine engagement.
ICT Service Desk Manager
Kettering General Hospital Foundation Trust
Kettering, Northamptonshire
04.2014 - 06.2019
- Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
- Utilised Richmond to communicate with customers, managing up to 250+ tickets per day.
- Prepared monthly performance reports for senior management, consistently monitoring KPIs.
- Effectively managed service desk issues, achieving improved first call resolution.
- Ensured smooth service desk operations, acting as facilitator between customer and other support departments.
Education
Master of Business Administration - Leadership
University of Reading
Reading 11.2024
Skills
- Building trust with customers
- Focused service delivery with high levels of experience
- End user satisfaction
- Networking with national service desk teams
- Leadership & Coaching
- Stakeholder in EDI Group
- Key stakeholder for job evaluation panel and peer EDI interviewer
- Strong can-do attitude and work ethic
- Managerial abilities
- Exceptionally organised
- Inspiring leadership style
Timeline
Deputy Head of ICT
Kettering General Hospital NHS Foundation Trust
02.2023 - Current
Senior Service Delivery Manager -IT
Kettering General Hospital NHS Trust
06.2019 - 02.2023
ICT Service Desk Manager
Kettering General Hospital Foundation Trust
04.2014 - 06.2019
Master of Business Administration - Leadership
University of Reading