Seasoned IT professional with vast experience in the design, development and implementation of complex IT solutions. Strong technical background and extensive knowledge of enterprise IT infrastructure, software and Hyper-scaler platforms. Proven track record of delivering large-scale projects on time and within budget. Excellent communication and interpersonal skills. Look forward to new challenges in a successful, growing organisation where these skills will have significant impact.
Overview
20
20
years of professional experience
6
6
Certification
Work History
Lead Delivery Consultant Professional Services
Dell Technologies–Virtustream
06.2016 - Current
Responsible for the technical delivery of US, EMEA and APJ based SAP cloud migration projects
Lead over 100 global SAP enterprise cloud migrations for large businesses
Cross-functional engagement to ensure smooth customer onboarding and maximize customer experience
Tech Council participant to align company-wide technical teams on best practices and technical standards
Engage directly with customers from pre-sales engagements through to steady state operation
Work with vendors (Microsoft, Google, Open text, RHEL, SUSE, Thales) and technology partners to leverage the latest methodologies, technology and standards to maximize our service offerings and customer experience
Factory our deployment and configuration management platform which leverages Python, xStream Microsoft Azure and Google APIs - Saltstack and Ansible
Team contributor and driver of automation and process improvement across the organization
Research industry trends and keep the team current on industry changes
Work closely with pre-sales in solutions and selling
Translate complex customer requirements into solutions
Review and contribute to statement of works and level of efforts
Leads process improvement for projects cross-functionally and across regions
Proactively identify risks and/or areas of opportunity, and clearly communicate any changes to the scope and/or schedule
Use appropriate tools and techniques to architect and implement solutions on various projects
Highly skilled in Cloud Computing with a track record of successfully implementing and maintaining complex IT systems
Mentoring and allocating work among team members, serving as subject matter expert, and establishing project management standards.
Senior Technical Microsoft Consultant
Ultima Business Solutions
08.2014 - 07.2016
Technical lead for projects on private and public clouds
Project lead to identify if there are any unmet needs or challenges that haven't been addressed
Speak to customers to identify if there are any challenges that haven't been addressed
Identify risks and/or areas of opportunity, and clearly communicate any changes to the scope and/or project
Architecture, implementing and supporting projects for new and existing customers
Working with sales and project management to ensure efficient, successful delivery of projects
Supporting existing customer base on complex technical investigations
Manage and maintain the company’s virtualization infrastructure on both VMware and Hyper-V platforms.
Infrastructure Support Team Leader
Attenda
08.2007 - 08.2014
Staff management setting objectives, setting personal development plans, performance reviews
Accepting and progressing with customer service requests globally
Create documentation (ops manuals & wiki articles) to enhance process flows and procedures
Owner of infrastructure alerts and maintain stability 24/7
An escalation point for Major Incidents
Provided assistance to Sales, Solutions Engineering and customers throughout the sales process
Monitoring client and internal infrastructure solutions and responding to alerts based on ITIL incident management processes
Technical SME various platforms and products.
Infrastructure Administrator/ Help desk Manager
Auction World TV
10.2001 - 11.2006
HelpDesk manager of 5 IT support analysts
Managing support calls using a system, producing performance reports
Designing & Project managing migration customer Call Centre
Designing & Implementing Group Policy/Processes
Maintaining Auctioning Systems Software.
Marine Mechanic - Navy Diver
Royal New Zealand Navy
05.1986 - 11.2000
Education
School Certificate - MathsEnglishScienceEngineering
Rosehill College
01.1886
Skills
Google Cloud Platform: Skilled in utilizing Google Cloud Platform (GCP) services to design and implement scalable, resilient, and cost-effective solutions, including compute, storage, networking, and machine learning capabilities
Microsoft Azure: Experienced in deploying, configuring, and managing cloud services on the Microsoft Azure platform, leveraging its scalability, flexibility, and security features to meet business objectives
Windows: Adept in administering Windows-based systems, including server environments, Active Directory, Group Policy, and PowerShell scripting, ensuring smooth operations and security compliance
Linux: Proficient in Linux system administration, encompassing distributions such as Ubuntu, CentOS, and Red Hat, with expertise in shell scripting, package management, and server configurations
Ansible: Experienced in automating infrastructure provisioning, configuration management, and application deployment using Ansible, streamlining workflows and enhancing efficiency across heterogeneous environments
Kubernetes: Skilled in orchestrating containerized applications with Kubernetes, including deployment, scaling, and management of container clusters, enabling seamless deployment and scalability of microservices architectures
SAP: Knowledgeable in SAP systems administration and integration, facilitating efficient management of SAP applications, databases, and landscapes to support business processes effectively
SQL Databases: Proficient in designing, implementing, and managing SQL database solutions, including MySQL, PostgreSQL, and Microsoft SQL Server, ensuring data integrity, performance, and availability
Backup Technologies: Experienced in implementing and managing backup and disaster recovery solutions, including tools such as Veeam, Networker and Azure Backup, safeguarding critical data and ensuring business continuity
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)