Dion Fennings-dalby
Harrogate
Summary
Proactive professional with a strong foundation in teamwork and communication. Exhibits exceptional organisational skills and time management to ensure efficient project completion. Resilient and self-motivated, consistently achieving goals in fast-paced environments while driving success and fostering collaborative work cultures.
Overview
6
6
years of professional experience
Work history
Event Organiser/Promoter
The Lock In/WaveBound/MustardTek Events
York, Leeds & Harrogate
2020.11 - 2026.07
- As an event organiser and promoter, I’ve significantly developed my self-motivation, drive, and independence. The success of each event and the overall client experience depended heavily on my initiative and personal efforts. This role has taught me the importance of taking ownership of projects, being proactive in problem-solving, and staying adaptable to meet both client expectations and logistical challenges. It has also honed my ability to manage multiple tasks, maintain high standards, and deliver memorable experiences with creativity and efficiency.
- Negotiations on prices to secure higher profit margins on events.
- Creative thinking is required to decorate and transform venue spaces at a quality to satisfy clients whilst sticking to a budget.
- Solid communication required between myself and artists, agents, graphic designers, club managers, clients & prospective clients.
- Researching & engaging with local businesses.
Salesperson
Honey Thief
Leeds & York
2025.07 - 2025.12
- I worked as a salesperson on a market stall selling mead, where the focus was to engage with customers and create a friendly, welcoming atmosphere. Explained the different products, offered tastings, and helped customers choose options that suit their tastes. I would also handle payments, maintain an organised and attractive stall, and ensure all alcohol sales complied with legal requirements. Management of stock levels and using my product knowledge and customer service skills to drive sales and promote the brand were also necessary for this role.
- Greeted customers warmly and created a welcoming, friendly atmosphere.
- Explained what mead is (honey-based alcoholic drink) and described different varieties/flavours.
- Answered questions about ingredients, production methods, and alcohol content.
- Recommended products based on customer preferences (e.g. sweet vs dry, fruity vs traditional).
- Offered samples (where permitted) and guided customers through tasting notes.
- Handled transactions accurately (cash and card payments).
- Maintained clean, attractive displays of bottles and signage.
- Promoted special offers, bundles, or seasonal products.
- Upsold related items (e.g. gift sets or multiple bottles).
- Checked and followed age verification laws for alcohol sales.
- Monitored and restocked inventory throughout the day.
- Tracked sales and reported stock levels or popular products.
- Kept the stall hygienic, especially when offering tastings.
- Set up and packed down the stall efficiently before and after trading.
- I worked as a salesperson on a market stall selling mead, where the focus was to engage with customers and create a friendly, welcoming atmosphere. Explained the different products, offered tastings, and helped customers choose options that suit their tastes. I would also handle payments, maintain an organised and attractive stall, and ensure all alcohol sales complied with legal requirements. Management of stock levels and using my product knowledge and customer service skills to drive sales and promote the brand were also necessary for this role.
Print Operator
Avery Dennison
Harrogate
2025.03 - 2025.07
- I worked as a print operator producing official merchandise for Premier League football teams, where I was responsible for printing player names, numbers, and sponsor logos onto kits and apparel. I ensured all products met strict quality and branding standards, operated printing equipment, and managed production to meet tight deadlines. I also carried out quality checks, handled stock, and worked closely with team staff to deliver accurate and high-quality finished products.
- Printed player names, numbers, and sponsor logos onto kits and apparel.
- Ensured all prints meet official club and league standards for quality and accuracy.
- Conducted quality checks to identify and correct errors or defects.
- Operated and maintained industrial printing equipment for garments and merchandise.
- Managed production schedules to meet tight deadlines.
- Maintained a clean and safe working environment, following health and safety procedures.
- Packaged and prepared finished products for distribution to stores or stadiums.
IT Engineer Coordinator
Croft MSP
Harrogate
2024.12 - 2025.04
- Managed and coordinated a team of IT engineers, ensuring efficient scheduling and resource allocation for client projects.
- Acted as the main point of contact between clients and technical teams, facilitating clear communication of requirements and timely issue resolution.
- Monitored engineer performance, provided guidance, and streamlined workflows to enhance service levels.
- Maintained records of project progress, technical issues, and client feedback to support continuous improvement efforts.
- Collaborated with internal departments to streamline processes and enhance client satisfaction.
- During my time at Croft MSP, I learned skills in coordinating IT engineers within an MSP environment. I was responsible for managing client relationships, assessing their technology needs, and ensuring the right engineers were assigned to deliver effective IT solutions. My role involved scheduling and dispatching engineers, tracking project progress, and acting as the main point of contact between clients and technical teams. This required strong organizational skills, attention to detail, and the ability to balance multiple priorities to ensure seamless service delivery.
Account Manager
CCS Media
Leeds & Bradford
2023.01 - 2024.12
- Managed portfolio of corporate and public sector clients, aligning IT solutions with their requirements to enhance satisfaction.
- Exceeded sales targets and KPIs through a solution-oriented approach.
- Conducted negotiations to secure optimal deals, benefiting both clients and the company.
- Coordinated with internal departments to facilitate timely delivery of products and services, ensuring client expectations were met.
- Engaged in outbound calls to build relationships with potential clients, contributing to lead generation.
- During my time at CCS Media, I honed my account management skills in a fast-paced IT reseller environment. I was responsible for building strong relationships with clients, identifying and meeting their technology needs, and ensuring the delivery of high-quality IT solutions. My role required excellent communication skills, persistence, and a deep understanding of client requirements to provide tailored solutions, helping them achieve their goals while driving business growth for CCS Media.
Telesales Agent
Amvoc
Horsforth
2021.06 - 2022.11
- Made high volumes of sales calls per day exceeding company outbound call targets.
- Consistently exceeded sales targets & KPI’s.
- Built rapport with prospects to successfully close sales during initial calls.
- Engaged with prospect clients through inbound and outbound calls to identify needs and present solutions.
- Enhanced sales capabilities and passion for sales through experience at Amvoc, developing skills in objection handling, communication, and rapport-building, while thriving in a fast-paced, results-driven environment.
Education
GCSE - English Language
Rossett School
HarrogateGCSE - English Literature
Rossett School
HarrogateGCSE - Mathematics
Rossett School
HarrogateGCSE - Biology
Rossett School
HarrogateGCSE - Digital Art
Rossett School
HarrogateGCSE - Resistant Materials
Rossett School
HarrogateGCSE - Business Studies
Rossett School
HarrogateGCSE - Music
Rossett School
HarrogateGCSE - Physics
Rossett School
HarrogateGCSE - Computer Science
Rossett School
HarrogateGCSE - Chemistry
Rossett School
HarrogateSkills
- Organisation
- Time management
- Communication
- Relationship building
- Adaptability
- Teamwork
- Resilience
- Self-motivation
Affiliations
- Music Production
- Art
- Loudspeaker Design
Timeline
Salesperson
Honey Thief
2025.07 - 2025.12
Print Operator
Avery Dennison
2025.03 - 2025.07
IT Engineer Coordinator
Croft MSP
2024.12 - 2025.04
Account Manager
CCS Media
2023.01 - 2024.12
Telesales Agent
Amvoc
2021.06 - 2022.11
Event Organiser/Promoter
The Lock In/WaveBound/MustardTek Events
2020.11 - 2026.07
GCSE - English Language
Rossett School
GCSE - English Literature
Rossett School
GCSE - Mathematics
Rossett School
GCSE - Biology
Rossett School
GCSE - Digital Art
Rossett School
GCSE - Resistant Materials
Rossett School
GCSE - Business Studies
Rossett School
GCSE - Music
Rossett School
GCSE - Physics
Rossett School
GCSE - Computer Science
Rossett School
GCSE - Chemistry
Rossett School