Dino Erotokritos
London
Summary
Accomplished professional with expertise in leadership and team management, customer service, and retail management. Demonstrates proficiency in staff recruitment and training, inventory forecasting, and stock control. Skilled in dispute resolution with qualifications including LTO certification, Full Blue Water Hygiene card, and Street Works. Committed to driving operational excellence and enhancing customer satisfaction through strategic initiatives.
Overview
23
23
years of professional experience
Work history
Network Service Technician
Thames Water
London
08.2025 - 03.2026
- Led operational response and technical escalation management across water and wastewater network incidents, ensuring rapid resolution to minimise service disruption and environmental impact.
- Coordinated logistics and field operations with the Operational Control Centre (LOCC), prioritising resources and directing teams during high-priority incidents.
- Acted as the technical point of contact for complex operational issues across clean and waste networks, supporting teams with problem diagnosis and resolution.
- Managed incident data capture, reporting and post-incident reviews to support compliance, learning and continuous improvement.
- Built strong relationships with field managers, operational teams and stakeholders to improve response efficiency and network performance.
- Provided technical guidance and mentoring to operational planners and field teams to develop capability across the network operations function.
- Analysed operational data and network performance metrics to identify risks, mitigate pollution incidents and support strategic decision-making.
- Ensured adherence to health, safety and environmental regulations while coordinating emergency and planned operational activities.
Senior Tyre Technician
Stapletons – Implanted in Jack Barclay – Bentley
01.2021 - 01.2025
- Led a specialized team of two technicians, delivering premium tyre services for high-end vehicles, ensuring precision and adherence to luxury brand standards.
- Enhanced customer satisfaction by implementing personalized service protocols, resulting in a 20% increase in repeat clientele among luxury car owners.
- Streamlined inventory management, reducing stock discrepancies by 40% through the adoption of advanced tracking systems tailored for high-performance tyre models.
- Collaborated with luxury car dealerships, establishing partnerships that boosted referral business by expanding the shop's high-end customer base.
- Implemented rigorous quality control measures, achieving a 98% first-time fix rate, minimizing vehicle downtime for clients with premium automobiles.
- Trained and mentored staff on the nuances of servicing luxury vehicles, leading to a 15% improvement in service efficiency and customer feedback scores.
- Managed vendor relationships, securing exclusive deals with top-tier tyre manufacturers, ensuring availability of specialized tyres for luxury models.
- Oversaw compliance with safety and environmental regulations, maintaining a spotless audit record and reinforcing the shop's reputation for excellence.
Tyre Shop Manager
LMS Tyres – London
07.2018 - 01.2021
- Directed a high-performing team, leading by example to establish and maintain exceptional customer service standards, ensuring personalized experiences for clients with luxury vehicles such as Bentley, Porsche, and Ferrari.
- Optimized inventory management, maintaining stock levels within set minimum and maximum thresholds to meet customer demand without overextending finances, thereby improving revenue and financial reporting standards year-over-year.
- Recruited, trained, and managed over 10 shop assistants, strategically rostering to build strong sales teams that consistently met and exceeded performance targets.
- Monitored sales patterns, closely observing impulse purchases and guiding staff in upselling techniques, leading to improved sales performance and increased average transaction values.
- Managed quarterly budgets, implementing sound financial controls to enhance revenue streams and maintain optimal financial health of the business.
- Negotiated favorable buying conditions and sales contracts, securing lucrative deals that contributed to profit growth and expanded product offerings.
- Pursued new business opportunities, forging strong networks and proactively contacting potential buyers to expand the customer base and drive sales.
- Maintained comprehensive records, keeping detailed and current documentation of inventory, personnel activities, and financial transactions to ensure transparency and facilitate strategic planning.
- Formulated and executed marketing strategies, developing advertising campaigns aimed at continuous business growth and increased market presence.
Enforcement Agent - Part - Time
Marston
08.2020 - 01.2021
- Executed court-issued warrants, recovering outstanding debts including rent arrears, parking fines, and council tax, in accordance with legal procedures.
- Maintained professionalism while interacting with colleagues and clients, ensuring respectful and effective communication during enforcement actions.
- Liaised with communities and partners, utilizing excellent communication skills to navigate challenging civil enforcement situations.
- Seized goods and property when payments were not made or payment plans were not upheld, adhering strictly to legal guidelines.
- Collected evidence in line with council and legal processes, ensuring all documentation supported enforcement actions.
- Provided witness statements for use in formal procedures, contributing to the legal process in cases of non-payment or fines.
- Supervised legal proceedings from claim filing to case closure, ensuring all steps were conducted efficiently and lawfully.
- Explained client rights and entitlements, advising on appropriate actions for legal proceedings and ensuring clients were informed throughout the process.
- Liaised professionally with external legal teams, facilitating smooth case management and effective communication between parties.
- Offered comprehensive client advice across various legal matters, drawing on extensive knowledge of enforcement procedures.
Courier
TNT
06.2010 - 01.2018
- Managed a team of 4 drivers, coordinating daily delivery schedules and ensuring efficient route planning to maximize productivity and meet tight deadlines.
- Planned and optimized delivery routes, taking into account traffic patterns, roadworks, and diversions, resulting in a 15% reduction in delivery times.
- Oversaw accurate loading of parcels, ensuring all items were correctly assigned to the appropriate vehicles, minimizing delivery errors.
- Handled loading and unloading of heavy goods, adhering to safety protocols to prevent injuries and damage to merchandise.
- Delivered between 100–150 parcels daily, maintaining a 98% on-time delivery rate and ensuring all consignments arrived in perfect condition.
- Maintained comprehensive delivery records, completing all administrative procedures and paperwork with zero errors.
- Provided exceptional customer service, securing authorized signatures and addressing client inquiries to ensure satisfaction.
- Demonstrated extensive knowledge of local roads, reconciling routes before deliveries to avoid delays and improve efficiency.
- Prepared merchandise for delivery, organizing items to facilitate the most time-efficient delivery sequence.
- Operated under strict time constraints, consistently meeting delivery deadlines and contributing to overall team performance.
Salon Maintenance / Chauffeur
Rush
01.2003 - 01.2010
- Provided professional transportation services for corporate clients, ensuring punctuality and discretion in all engagements.
- Monitored traffic conditions and utilized GPS navigation systems to optimize routes, minimizing delays and enhancing client satisfaction.
- Maintained vehicles in pristine condition, overseeing regular maintenance and repairs to ensure safety and reliability.
- Communicated effectively with clients, providing updates on arrival times and addressing any concerns promptly and courteously.
- Adhered to all traffic laws and safety regulations, maintaining a spotless driving record throughout tenure.
- Assisted passengers with boarding and disembarking, handling luggage with care and ensuring a comfortable experience.
- Managed scheduling and logistics for multiple clients, coordinating itineraries to meet diverse transportation needs efficiently.
Education
High School Diploma -
Chestnut Grove Secondary School
BalhamSkills
- Leadership & Team Management
- Customer Service
- Staff recruitment and training
- Inventory forecasting & Stock Control
- Retail management
- Dispute resolution
- LTO Qualified
- Full Blue Water Hygiene card
- Street Works
Timeline
Network Service Technician
Thames Water
08.2025 - 03.2026
Senior Tyre Technician
Stapletons – Implanted in Jack Barclay – Bentley
01.2021 - 01.2025
Enforcement Agent - Part - Time
Marston
08.2020 - 01.2021
Tyre Shop Manager
LMS Tyres – London
07.2018 - 01.2021
Courier
TNT
06.2010 - 01.2018
Salon Maintenance / Chauffeur
Rush
01.2003 - 01.2010
High School Diploma -
Chestnut Grove Secondary School