Dino Ciancamerla
Cape Town & London
Summary
Experienced Regional Property Manager with a strong background in residential and estate property management, team leadership, and customer engagement. Currently overseeing a team of five property managers in London for one of the UK’s largest property firms, I bring operational leadership, compliance expertise, and a passion for structured service delivery at scale.
With a growing focus in PropTech, hands-on experience with SaaS platforms including Qube PM, Creatio, and Dwellant, as well as data visualisation tools like Power BI and Data Station. I thrive in tech-enabled environments where collaboration, continuous improvement, and great customer experiences drive success.
Now seeking opportunities to contribute to forward-thinking companies that are transforming real estate through innovation.
Overview
13
13
years of professional experience
Work History
Associate Director (Regional Manager)
FirstPort Ltd
London
11.2024 - 03.2025
- Lead and support a team of 5 Property Managers across London, responsible for portfolio of private residential developments
- Act as the key escalation point for complex issues including lease disputes, legal matters, and high-profile client relationships
- Deliver strategic oversight of operational workflows, compliance reporting, and staff development
- Maintain direct relationships with directors, freeholders and developers to ensure service excellence
- Drive client satisfaction, proactively resolve issues, and contribute to FirstPort’s growth and retention targets
- Contributed insights and recommendations to senior leadership for strategic decision-making.
- Fostered employee satisfaction and positive work culture with an empowering and receptive leadership strategy.
Property Manager | Leasehold & Client Ops Lead
FirstPort Ltd
London
06.2024 - 07.2024
- Transitioned into the corporate property management structure following FirstPort’s acquisition of Burlington Estates
- Continued day-to-day management of high-end residential portfolio while integrating into FirstPort’s systems and departmental workflows
- Coordinated with internal teams including finance, H&S, and customer service to align service delivery with FirstPort’s national standards
- Recognised for adaptability and leadership potential, resulting in promotion to Associate Director within one month
Property Manager (ATPI)
Burlington Estates
London
11.2020 - 06.2024
- Managed a mixed portfolio of luxury buildings, including landmark blocks and estates in central London
- Owned the full client lifecycle, including budgeting, compliance, stakeholder communication, and contractor coordination
- Handled service charge apportionment, debt recovery, and Section 20 consultation processes
- Collaborated with surveyors and directors to deliver major projects efficiently and transparently
General Manager – Private Residence Gyms & Spas
Educated Body (Berkeley Homes, Vista, Riverlight, Ebury Square)
01.2014 - 01.2020
- Oversaw the launch and day-to-day operations of several high-end private fitness facilities within luxury developments
- Managed staff, resident engagement, and VIP-level service delivery
- Led pre-opening project planning, including layout design, procurement, and liaising with developers
- Created SOPs, risk assessments, and GDPR processes for all sites
- Built strong relationships with estate managers and developers, feeding directly into resident satisfaction metrics
Operations Manager
LA Fitness
Epsom
01.2012 - 01.2014
- Led customer service operations, facility management, and sales team support in a high-volume fitness environment
- Played an instrumental role in KPI-driven outreach and team motivation
Education
ATPI - Associate
The Property Institute
04.2001 - /2023
IOSH Managing Safely - In Progress
Reiki Master - Level 3
NVQ Level 3 - Management & Leadership
NVQ Level 3 - Personal Training
National Senior Certificate - A Levels
AAA Certificate - Art Direction & Advertising
Skills
- SaaS Platform Familiarity (Qube PM, Creatio, Dwellant, Power BI, Data Station)
- Data Visualisation & Reporting
- Client Onboarding & User Training
- CRM & Workflow Tool Adoption
- Team Leadership & Staff Development
- Customer Success & Stakeholder Engagement
- Health & Safety Compliance
- Budgeting
- Financial Reporting
- Service Charge Management
- Microsoft Office
- CRM Systems
- Strategic Thinker
- Service-Driven Mindset
Affiliations
- Music Production & Audio Engineering
Timeline
Associate Director (Regional Manager)
FirstPort Ltd
11.2024 - 03.2025
Property Manager | Leasehold & Client Ops Lead
FirstPort Ltd
06.2024 - 07.2024
Property Manager (ATPI)
Burlington Estates
11.2020 - 06.2024
General Manager – Private Residence Gyms & Spas
Educated Body (Berkeley Homes, Vista, Riverlight, Ebury Square)
01.2014 - 01.2020
Operations Manager
LA Fitness
01.2012 - 01.2014
ATPI - Associate
The Property Institute
04.2001 - /2023
IOSH Managing Safely - In Progress
Reiki Master - Level 3
NVQ Level 3 - Personal Training
AAA Certificate - Art Direction & Advertising
NVQ Level 3 - Management & Leadership
National Senior Certificate - A Levels
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