Dinia Begum Mili
Summary
A highly motivated and empathetic individual with a proven track record for delivering a positive customer service. A passionate and patient person who continuously strives for excellence, whilst supervising junior staff and exceeding company set targets. Throughout my career, I have successfully managed cross-functional teams and presented innovative solutions to meet customer expectations. These experiences have not only honed my expertise but have also instilled in me the importance of effective communication, dependability, and adaptability, shaping me into the ideal team member.
Overview
8
8
years of professional experience
Work history
Assistant Manager
Boots
10.2023 - 02.2024
- Assisting the store manager in day-to-day operations
- Supervising staff and ensuring they adhere to company policies and procedures
- Providing excellent customer service and resolving any customer issues or complaints
- Managing inventory and ensuring products are stocked and displayed correctly
- Assisting with hiring, training, and evaluating employees
- Handling cash and financial transactions accurately
- Implementing marketing and promotional activities
- Ensuring compliance with health and safety regulations
- Analysing sales data and making recommendations for improvements
- Supporting the store manager in achieving sales targets and goals.
Team leader
Marks and Spencer’s
11.2022 - 05.2023
- Delegating tasks to appropriate team members
- Shadowing store manager and taking responsibility when they are away
- Inspiring a positive work ethic with feedback and reviews
- Working closely with store manager and sales assistants to achieve store goals
- Filling out Due Diligence and end of day reports
- Accepting deliveries and completing delivery documents
- Running shifts as the shift manager
- Opening and closing store, ensuring all safety measures are in place
- Completing red Alerts and briefing the team members daily
- Taking responsibility to make the work environment more efficient.
Early Years Practitioner
Step By Step Nursery
12.2016 - 04.2025
- Assisting children during mealtimes and encourage healthy eating habits
- Cleaning up after play time and ensuring a safe and clean place for the children
- Making sure that the children's nappies are always clean and taken care of
- Setting up activities on a daily basis to encourage development
- Safeguard and promote the health, safety and welfare of children in line with our child, protection and keeping everyone safe policies and procedures.
Customer Service Assistant
Papa John’s Pizza
01.2019 - 09.2022
- Communicating directly with customers daily to ensure orders are accurate
- Serving customers and answering phone calls to take customer orders
- Followed company procedures, such as maintaining food hygiene standards to ensure the safety of all customers
- Managing instore quality to ensure that minimum company standards are met.
Nursery Practitioner
Kids Uni
11.2019 - 12.2020
- Planning child and adult-led activities for development and bonding
- Taking children outdoors on a daily basis and ensuring they are safe
- Engaging play with children to develop skills and encourage friendship
- Working in partnership with parents to mirror the environment between home and nursery
- Caring for teeth, skin and hair and encouraging daily health routines.
Administrative Assistant
Careerwise Consultancy
08.2018 - 11.2019
- Answering and transferring 100+ phone calls on a daily basis
- Filing multiple documents and scanning paperwork accurately
- Carrying out administrative tasks e.g. data entries and attendance records
- Creating content for company social media page and uploading weekly
- Handling office tasks, such as filing, generating reports and presentations
- Greeting visitors and ensuring they are taken care of.
Early Years Practitioner
Jingle Jungle Preschool
09.2018 - 01.2019
- Working with children between the ages of 0-5 years, planning activities
- Changing nappies, feeding, caring and building a relationship with children
- Work under supervision of room leader, meeting expectations and asking questions where relevant
- Ensure that the setting is safe, clean and well-presented and always risk assessment
- Meeting and supporting parent to get the best out of the time that the child is attending
- Attending staff meetings and training sessions weekly to increase knowledge
- Carrying out reports and observations daily and reporting back to the room leader.
Education
GCSE’S -
St Pauls Way Trust School
09/2013 - 07/2018
Skills
- Excellent communication SkillsL
- Leadership skills
- Problem solving
- Customer service
- Research skills
- Conflict resolution
- Decision making
- Admin
- Data entry and MS Office applications
- Taking initiative
- Strong work ethics
Timeline
Assistant Manager
Boots
10.2023 - 02.2024
Team leader
Marks and Spencer’s
11.2022 - 05.2023
Nursery Practitioner
Kids Uni
11.2019 - 12.2020
Customer Service Assistant
Papa John’s Pizza
01.2019 - 09.2022
Early Years Practitioner
Jingle Jungle Preschool
09.2018 - 01.2019
Administrative Assistant
Careerwise Consultancy
08.2018 - 11.2019
Early Years Practitioner
Step By Step Nursery
12.2016 - 04.2025
GCSE’S -
St Pauls Way Trust School
09/2013 - 07/2018
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