DING SHENGNAN
Coventry,UK
Summary
Graduated from the University of Birmingham with a degree in Business Management, with solid theoretical foundation and rich practical experience, excellent service consciousness and familiar with the processes and systems of the service industry. With many years of international communication experience and multicultural background, she is good at coping with various emergencies and solving problems by calming down the emotions, and complete the work of information collection, data organisation and event promotion.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Chinese food servers
Xiongqi Hot Pot Restaurant
Coventry, England
08.2024 - Current
- Memorized the menu and accurately answered customers' questions about menu items, Patiently and meticulously served customers' taboos and preferences, promoting the restaurant's signature specialities a total of 1000 times.
- Based on the work intensity of a hotpot restaurant with an average daily turnover rate of more than 7, keep the tables and chairs in the shop clean and tidy, and pay meticulous attention to the customers dining experience.
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals. Provided a proposal to the restaurant to upgrade the water bar by summarising customer feedback, in which a new Chinese tea drink designed in the proposal gained 450+ sales.
- Maintain shop regulations of no more than 30 minutes from customer order to serving through teamwork and good communication skills
Self-media Vloggers
Chinese Food Preparation
Manchester, Manchester
09.2023 - Current
- By researching trends in the food video blogging industry and developing engaging content, the highest video on how to make your own Zizzi barbecue in the UK followed the hot topic gaining 30,000 plus likes and 100,000 plus views.
- Captured footage for travel vlogs during various international trips. Documenting the unique cuisine encountered on the journey and recording instructional videos of attempts at homemaking.
- Edited high-quality videos to enhance viewer experience and retention.
social media operation
Wuhan
02.2024 - 05.2024
- Managed the company's social media accounts, resulting in a 5% increase in followers
- Assist bloggers to capture high-quality content from similar social media accounts and help bloggers write video scripts. The three travel-related short video scripts I wrote received a total of 50,000 likes.
- Integrated social media APIs to allow users to share content on various social media platforms
Pet care and companionship
Local Pet Services
Manchester, Manchester
06.2023 - 08.2023
- Responsible for Chinese social media marketing and vertical content acquisition of 100 customers.
- Provides high quality pet boarding services, with three customers in two months and no bad reviews.
- Serving more than 40 customers with in-home pet washing needs, the company provides an efficient and safe pet washing model, with 95 per cent of customers giving positive feedback.
Education
Bachelor of Social - Business management
University of Birmingham
Birmingham 09.2020 - 12.2023
A-Levels -
Wuhan Maple leaf international high school
Wuhan 09.2017 - 06.2020
Skills
- MS Office fluency
- English fluency
- Chinese proficiency
- German entry level （A1）
- Information Retrieval
- Daily reception
- communication skills
- organisation of reception
- Marketing Content Writing
- handling of customer complaints
Affiliations
- Chinese Tea Ceremony, Coffee Making, Flower Arrangement ,Scuba Diving, Skiing
Timeline
Chinese food servers
Xiongqi Hot Pot Restaurant
08.2024 - Current
social media operation
02.2024 - 05.2024
Self-media Vloggers
Chinese Food Preparation
09.2023 - Current
Pet care and companionship
Local Pet Services
06.2023 - 08.2023
Bachelor of Social - Business management
University of Birmingham
09.2020 - 12.2023
A-Levels -
Wuhan Maple leaf international high school
09.2017 - 06.2020
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