Dinesh Patil
Pune, Maharashtra
Summary
Product Operations and Business Analysis professional with nearly 13 years of experience in the BFSI domain, including 3.5+ years at Mastercard in a global role. Strong expertise in operational excellence, revenue analytics, and data-driven decision-making to support product strategy and business growth. Proven ability to lead cross-functional initiatives, streamline processes, and deliver scalable solutions within regulated environments while partnering effectively with senior stakeholders to drive performance and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Analyst, Product Operations
Mastercard Technologies
Pune
07.2022 - Current
- Supported global product operations by providing data-driven insights for business decisions
- Performed revenue reclassification across products and regions to ensure financial accuracy
- Conducted market research to identify product- and region-level renewal opportunities
- Proactively shared insights with stakeholders and product managers for strategic planning
- Created and maintained revenue reports and dashboards to track performance and growth
- Enabled informed decision-making through cross-functional collaboration
- Identified process gaps and supported improvements for operational efficiency
- Coordinated across product, sales, and operations teams for seamless strategy execution
Tech Lead - Ops
Affinity X
Pune
09.2020 - 07.2022
- Assisted in analysing attrition rates across departments to help identify root causes and improve workforce planning.
- Utilised the 5 whys technique and exit interactions to assess reasons for attrition among new and tenured employees.
- Supported the identification of key gaps such as lack of succession planning and absence of a centralised knowledge repository.
- Helped present actionable recommendations to leadership.
- Collaborated with change management and senior stakeholders to assist in executing approved solutions.
- Conducted workshops to gather requirements and align stakeholders.
- Assisted in identifying SLAs, KPIs, and process maps to define future-state processes.
- Worked with development and QA teams during agile sprints to ensure successful delivery and go-live.
Tech Lead - Ops
Wipro Technologies
08.2013 - 09.2020
- Directed ITIL-aligned service operations for a major EU-based automation and technology client, ensuring efficient incident resolution via a web console
- Managed ticket queues, backlogs, and audits to maintain SLA compliance and service quality
- Served as the key liaison between client and internal teams, driving timely issue resolution and service improvements
- Oversaw daily operations, capacity planning, and shift management to meet performance targets
- Analyzed dashboards and reports to deliver actionable insights and optimize processes
- Led and developed a team of specialists (1:18 span), driving performance, engagement, and career growth
- Partnered with senior leadership on continuous improvement initiatives and action plans
- Handled workforce management activities including rostering, leave planning, and shrinkage control
- Mentored new hires and conducted regular reviews, huddles, and performance appraisals
Education
Bachelors of Compute Application - Information Technology
2021
Diploma - Computer Engineering
2016
Skills
Core product and business skills
- Product strategy and operations
- Business analysis and requirements management
- Stakeholder and executive management
- Data-driven decision making
- Process optimization and transformation
- Revenue and performance management
- Cross-functional leadership
- Regulatory and risk-aware operations
Product delivery and process excellence
- Agile and product lifecycle management
- Business process re-engineering
- Process analysis planning and execution
- ITIL service management
- Process transition and migration
- Quality and service excellence management
- Incident and complaint resolution
Analytics and reporting
- KPI definition tracking and performance monitoring
- Dashboard reporting and business reviews
- Data analysis for operational insights
- Capacity and workforce planning
Leadership and communication skills
- Stakeholder relationship management
- People performance management
- Executive communication and presentations
- Employee engagement and team development
Certification
- Certified Scrum Product Owner from Scrum Alliance (CSPO)
- Salesforce Business Analyst Certification
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Bengali
Beginner
A1
Hobbies and interests
- Playing chess and cricket
- Spending quality time with my family
Timeline
Analyst, Product Operations - Mastercard Technologies
07.2022 - Current
Tech Lead - Ops - Affinity X
09.2020 - 07.2022
Tech Lead - Ops - Wipro Technologies
08.2013 - 09.2020
Pune University - Bachelors of Compute Application, Information Technology
Government Polytechnic Pune - Diploma, Computer Engineering