Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Dineshkumar Rajendran

Birmingham

Summary

I am a hardworking and reliable individual who is capable of working in a team or independently using my own initiative. I have excellent communication skills, which allow me to interact well with other people. I also have outstanding time-management skills and I always look to produce all work to the best of my ability. I am willing to undertake any training required to further my career. Accomplished Customer Service Representative of 13 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Retail Assistant

Chelmsley wood cost cutter
Birmingham, west midland
03.2022 - 04.2024
  • Boosted product sales by offering selection guidance to customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Carried out active selling from initial customer greeting.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.

Shop Assistant

Convenience Store
Wednesbury
03.2020 - 02.2022
  • Delivered personalised customer service with a smile to promote return custom.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Accepted card, cash and cheque payments in POS register system.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Worked energetically to maintain efficient operations during peak trading hours.

Waiter service manager

Wings Restaurant and Takeaway
Harrow, middlesex
02.2017 - 02.2020
  • Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Monitored inventory levels and reported low-stock items to support availability.
  • Greeted customers, presented menus and shared information about available special items.
  • Served food to guests at proper temperatures by bringing items to table immediately.

Letting Sales assistant

Addisons
harrow
11.2015 - 02.2017
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

Customer service assistant

Tesco
Luton
03.2011 - 10.2014
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Implemented customer follow up to uphold service standards.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Sales assistant

Baby Shop
Luton, Bedfordshire
01.2011 - 01.2014
  • Organised displays to promote inventory and encourage customer purchases.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Accepted card, cash and cheque payments in POS register system.

Packer and warehouse operative

Amazon
Luton, Bedfordshire
01.2011 - 01.2012
  • Removed and reported damaged and defective goods.
  • Loaded and unloaded products accurately in fast-paced environment.
  • Labelled packaging clearly to meet compliance regulations.
  • Completed packing tasks with consistency.
  • Used company packaging materials and machinery to pack, weigh and label completed items for timely shipment to customers.

Packer and warehouse operative

peers hardy Birmingham
Marston Green, Solihull
11.2023 - 03.2024
  • Labelled packaging clearly to meet compliance regulations.
  • Completed packing tasks with consistency.
  • Recorded finished tasks promptly to aid performance monitoring.
  • Followed safety, quality and production standards while packing, moving and storing goods.

Health care assistant

Ali healthcare limited
Luton, Bedfordshire
02.2012 - 06.2013
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Safely escorted patients during medical appointments and hospital visits.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Volunteer worker

Renewal church solihull
SOLIHULL, westmidland
03.2022 - Current
  • Coordinated and supported work of volunteers in execution of projects and initiatives.
  • Organised and participated in fundraising events to raise funds for volunteer programmes and initiatives.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Evaluated impact of charitable programmes and made data-driven decisions to improve effectiveness.

Education

M.Sc in Medical Sociology - Medical Sociology

Loyola College
Chennai, India
06.2008 - 05.2010

BA in English literature - English Literature

Loyola College
Chennai, India
06.2005 - 05.2008

Kellett Hr. Secondary School - undefined

Skills

  • Excel proficiency
  • Office 365 usage
  • Customer experience
  • Leadership
  • Time management
  • Team building
  • Customer-focused
  • Problem-solving

Custom

  • Bible course - Diploma in Theology, 2021
  • Mental Health First Trainer, Mind, Harrow, 2018
  • Level 2 Food and Hygiene, Luton, 2014
  • Postgraduate in Computer Application, India, 2008-2010
  • Statical Package for Social Science Training, India, 2009

Timeline

Packer and warehouse operative

peers hardy Birmingham
11.2023 - 03.2024

Retail Assistant

Chelmsley wood cost cutter
03.2022 - 04.2024

Volunteer worker

Renewal church solihull
03.2022 - Current

Shop Assistant

Convenience Store
03.2020 - 02.2022

Waiter service manager

Wings Restaurant and Takeaway
02.2017 - 02.2020

Letting Sales assistant

Addisons
11.2015 - 02.2017

Health care assistant

Ali healthcare limited
02.2012 - 06.2013

Customer service assistant

Tesco
03.2011 - 10.2014

Sales assistant

Baby Shop
01.2011 - 01.2014

Packer and warehouse operative

Amazon
01.2011 - 01.2012

M.Sc in Medical Sociology - Medical Sociology

Loyola College
06.2008 - 05.2010

BA in English literature - English Literature

Loyola College
06.2005 - 05.2008

Kellett Hr. Secondary School - undefined

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