DINESH BABU RAVIKUMAR

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Provide functional application support for Sainsbury’s online retail systems, ensuring smooth operation of order management, inventory, and customer-facing applications.
• Serve as the first point of contact for online application incidents, coordinating with IT, development, and business teams for timely resolution.
• Monitor system performance, application logs, and backend workflows to maintain platform stability.
• Conduct root cause analysis for recurring issues and recommend process or system enhancements.
• Collaborate with cross-functional teams to implement IT projects such as automation of order monitoring dashboards, integration of reporting tools for real-time sales and inventory tracking, and user access and permissions management across online applications.
• Prepare functional documentation, runbooks, and knowledge base articles for internal teams.

Key Achievements / Projects:

• Reduced incident resolution time by creating daily health-check automation scripts for critical applications.
• Successfully supported a platform migration project to enhance online ordering reliability.
• Assisted in integrating Power BI dashboards to visualize operational KPIs for online order fulfillment.

• Streamlined workflow for a more efficient process.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Led project coordination, resulting in timely delivery.
• Managed in-house IT support for retail and hospitality applications, including POS systems, inventory management software, and staff scheduling platforms.
• - Led a small team of support staff to provide day-to-day functional troubleshooting, user training, and system configuration support.
• - Coordinated with vendors and IT teams to resolve system outages, implement updates, and perform routine maintenance.
• - Supported internal IT projects, such as deployment of new POS terminals across multiple sites, migration to digital reporting and dashboard tools for real-time sales monitoring, and streamlining user access management and role-based permissions.
• - Conducted system testing, troubleshooting, and documentation to ensure compliance and operational efficiency.

Key Achievements / Projects:

• - Successfully implemented a digital reporting system, reducing manual reporting time by 40%.
• - Led in-house POS upgrade project, ensuring zero downtime during peak operational hours.
• - Developed knowledge-sharing documentation and troubleshooting guides to reduce recurring issues.

Assisted in the roll-out of new technology, resulting in more automated processes.

Spearheaded the integration of disparate systems for increased operational efficiency.

Maintained up-to-date inventory of all IT equipment, ensuring availability when needed.

Developed contingency plans to deal with potential IT crises, minimising business disruptions.

• Participated in full SAP B1 implementation cycle, covering requirements, design, configuration and deployment.
• Mapped retail, warehouse and finance processes to SAP B1 modules, ensuring smooth workflow handling for Apple Premium Reseller operations.
• Configured modules such as Sales A/R, Purchasing A/P, Inventory, Financials, Service Module, approval procedures and user roles.
• Set up document numbering, warehouses, serial number tracking, and item groups

• Managed integration between retail POS and SAP B1, ensuring accurate sync of sales, returns, receipts, payments and stock movements.
• Handled interface validation, data mapping issues and API reconciliation.
• Worked closely with vendors to resolve sync failures, data mismatches and delayed transactions.

• Supported project planning, testing cycles, cutover activities and store-level go-live.
• Prepared documentation including functional specs, SOPs and training guides.
• Coordinated UAT cycles with store managers, finance users and warehouse teams.

• Led cleansing and migration of core data including item master, customers, vendors and pricing structures.
• Ran mock loads and final uploads, ensuring data accuracy and consistency.

• Delivered SAP B1 training sessions to store, warehouse and finance teams.
• Addressed operational issues related to stock variance, pricing discrepancies, serialisation and financial postings.
• Played a key role in stabilising SAP B1 within the first quarter post-implementation.

• Helped reduce inventory reconciliation gaps by improving integration logic and data validation checks.
• Streamlined issue resolution workflow, lowering repetitive tickets across stores.
• Recognised for strong coordination between SAP vendors and internal business teams.

• Managed budgeting, reporting, cost control, and strategic financial planning.
• Implemented SAP FICO modules, increasing process efficiency and accuracy.
• Developed BI dashboards and digital KPIs for data-driven decision-making.
• Led multiple digital initiatives: paperless dashboards and RFID monitoring.
• Stock audit automated