Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Dinesanth Parathan

PENRHYN BAY,LLANDUDNO

Summary

Results-oriented professional with five years of experience in underwriting and customer relations within the insurance sector. Proven track record in managing life insurance payments, conducting risk assessments, and negotiating terms with policyholders and brokers. Highly skilled in data analysis, using specialized programs to evaluate statistical information and determine premium calculations. Strong educational background, including a Master’s in Business and Marketing, and an Advanced Diploma in Information Technology, enhancing my ability to blend analytical skills with strategic marketing initiatives. Seeking to leverage expertise in a dynamic environment to drive business growth and enhance operational efficiency.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Retail cashier

Premier Stores
Penrhyn Bay, Conwy
03.2023 - Current
  • Utilised cash registers and POS systems to efficiently process customer orders and compute transactions with a high level of accuracy in cash handling.
  • Delivered outstanding customer service through proactive sales techniques and active listening, significantly enhancing upsell opportunities.
  • Effectively addressed and resolved customer complaints, fostering customer loyalty and satisfaction, resulting in positive feedback and repeat business.
  • Handled cash and card payments with precision, ensuring customer confidentiality and discretion, and maintaining a secure transaction environment.
  • Educated customers on promotions, offers, and special events, contributing to increased product sales during promotional periods.

UNDER WRITER

HNB Assurance
, SRILANKA
10.2016 - 11.2022
  • Delivered exceptional service and support to brokers through a consistent, timely, and proactive underwriting approach, enhancing broker satisfaction and retention.
  • Drafted comprehensive quotes detailing policy premiums, coverages, and payment structures, contributing to a 20% increase in quote acceptance rates.
  • Assisted customers in identifying suitable insurance products and policy terms, resulting in a 15% improvement in customer satisfaction scores.
  • Clearly explained risk coverage premiums and benefits to customers, fostering informed decision-making and enhancing the overall customer experience.
  • Gathered and analyzed customer information to assess coverage needs, leading to personalized product recommendations and improved sales conversion rates.
  • Reviewed insurance applications thoroughly and processed approvals or denials efficiently, ensuring compliance with regulatory requirements and minimizing processing times by 30%.
  • Enforced compliance with underwriting standards, promptly addressing and correcting submission deficiencies to uphold the integrity of the underwriting process.
  • Maintained active policies by calculating premiums and processing payments accurately, contributing to improved cash flow and financial stability.
  • Engaged with customers, agents, and brokers to negotiate coverage, pricing, and service delivery, resulting in strengthened relationships and a 25% increase in portfolio retention.
  • Performed data extraction on models and pricing tools to verify risks written or renewed, ensuring adherence to underwriting guidelines and facilitating strategic decision-making.

Education

MA in Business and Marketing - Business and Marketing

Bangor University
Bangor, Gwynedd
01.2023 - 02.2024

ADVANCE DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

Vocational Institute of Business and Technology
Srilanka
09.2017 - 09.2018

Higher National Diploma - ADVANCED CERTIFICATE IN ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT (ESBM)

Open University Srilanka
Srilanka
09.2017 - 09.2018

Executive MSc in Strategic Marketing - Strategic Marketing

Asia e university
Srilanka
04.2020 - 09.2021

Diploma of Higher Education -

International Airline Ticketing Academy
Srilanka
02.2016 - 08.2016

Skills

  • Underwriting and Risk Assessment
  • Customer Relationship Management
  • Data Analysis and Reporting
  • Regulatory Compliance
  • Negotiation and Communication
  • Customer relations
  • Merchandising
  • Microsoft Excel
  • Cash management
  • POS Systems
  • Account management


Custom

Dinesanth Parathan, 107 LLANDUDNO ROAD, PENRHYN BAY, LLANDUDNO, LL30 3HN, +447818403209, dinesparathan@gmail.com

References

References available upon request.

Timeline

Retail cashier

Premier Stores
03.2023 - Current

MA in Business and Marketing - Business and Marketing

Bangor University
01.2023 - 02.2024

Executive MSc in Strategic Marketing - Strategic Marketing

Asia e university
04.2020 - 09.2021

ADVANCE DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

Vocational Institute of Business and Technology
09.2017 - 09.2018

Higher National Diploma - ADVANCED CERTIFICATE IN ENTREPRENEURSHIP AND SMALL BUSINESS MANAGEMENT (ESBM)

Open University Srilanka
09.2017 - 09.2018

UNDER WRITER

HNB Assurance
10.2016 - 11.2022

Diploma of Higher Education -

International Airline Ticketing Academy
02.2016 - 08.2016

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Dinesanth Parathan