DINAER DALILIHAN
London,Greater London
Summary
Experienced shop assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Thinks critically with can-do attitude for successful retail operations.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Anta Sports
Shanghai, China
03.2022 - 09.2022
- Consistently delivered revenue and performance KPI targets by 60% through outstanding retail service and sales abilities.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and processed issues with proactive problem-solving skills.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
E-commerce Intern
Beiersdorf
Shanghai, China
06.2021 - 09.2021
- Utilised Google Analytics to identify user patterns and adjusted strategy to maximise visitation.
- Collected customer data to identify trends and support business planning.
- Drove channel and product growth, working cross-functionally with marketing and sales functions to improve landing pages.
- Gathered data and prepared reports for management team.
- Updated product information on Tabao(Alibaba's) platform and social media channels with excellent copywriting skills.
Education
Master of Diversity and the Media - Media and Communication
The University of Westminster
London 09/2022 -
Bachelor of Packaging Engineering - Mechanical and Engineering
Shanghai University
Shanghai, China 07/2016 - 09/2020
Skills
- Fast-learning
- Efficient multitasker
- Results driven
- Brand awareness
- Outstanding customer service
- Visual merchandising strategising
- Multi-language skills: Mandarin, Korean, Kazakh
Additional Information
- Maximum 20 hours a week
- Monday to Wednesday, and weekends are available
Timeline
Sales Assistant
Anta Sports
03.2022 - 09.2022
E-commerce Intern
Beiersdorf
06.2021 - 09.2021
Master of Diversity and the Media - Media and Communication
The University of Westminster
09/2022 -
Bachelor of Packaging Engineering - Mechanical and Engineering
Shanghai University
07/2016 - 09/2020
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