Dina Gomes

• Recruited back to Kings Estates to lead property management operations, promoted to Branch Manager within 7 months.
• Managing a portfolio of 240 properties, overseeing all aspects from compliance and maintenance to tenancy renewals and check-outs.
• Conduct property visits, prepare inventories, negotiate rental agreements, and manage referencing and monthly move-ins.
• Responsible for client onboarding, renewals, and rent increases.
• Liaise directly with branch owners and directors for strategic updates and day-to-day management.
• Thrive in a collaborative, non-corporate environment with a close-knit, target-driven team.

I was offered a return to Countrywide to fulfil the role of Property Manager within the Property Maintenance Department. This office is a large central hub for many of our lettings offices across Winchester, Southampton, Portsmouth and the Isle of Wight to oversee 2270 fully managed properties. I manage gas & electrical safety certificate compliance and use daily reporting tools to keep on top of maintenance works orders, check outs, deposits, invoice fees, HMOs and weekly target figures. This is a very fast-paced, quick-thinking and demanding office environment.

As an independent company, all aspects of work are completed in-house. My responsibilities, therefore, covered a wide range of areas on a daily basis. This could start from taking calls to book viewings, conducting viewings through to processing monies for new sign-ups and tenancy administration. I would arrange inventories and check outs as well as property managing a small portfolio of 59 managed properties.

I was responsible for researching for the best possible CV candidates to match our client’s requests. I would use our in-house data base systems as well as job board searches. From here I would speak with candidates to register their job search requirements and set up interviews to help create a best match for possible new job roles.

I worked in Countrywide’s largest flagship lettings office in Bedford Place in a very fast-paced and versatile environment. My daily duties would be to register applicants, conduct property viewings, provide landlord feedback & negotiations, arrange pre-let maintenance works and ensure my strict work-placed targets had been met. After a few months, I was offered the promotion role of a Senior Lettings Negotiator role in our Woolston Morris Dibben office which provided me with greater responsibilities and experience.

Working in a busy branch required me to quickly adapt to improve my customer service and quick-thinking abilities at a young age. I would deal with customers face-to-face and ensure attention to detail was always a high focus. I would deal with daily product stock checks, till work & money handling whilst assisting with branch promotions.

As a recruitment advisor, I was required to have a good knowledge of the company and its aims. I was tasked to best match incoming applicants with our client’s job role searches. This role was very demanding and target-driven driven working both as a team and individually. This helped improve my organisation, communication and customer service skills quickly, coming straight from college.