Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Dina Fadda

London

Summary

  • Strong planning, organizing and monitoring abilities - good time manager
  • Good personal skills - works well with others
  • Self aware - always seeking to learn and grow
  • Emotionally mature - calming and positive temperament
  • Creative problem-solver: seeks and finds good outcomes to challenges

Overview

22
22
years of professional experience

Work history

Receptionist

The Abingdon Medical Practice
London, W8 6EG
2021.01 - Current

Opening up and closing the Practice.
Greeting patients at the reception desk
Answering phone calls and managing enquiries.
Using the clinical system (System1)
Booking, modifying and cancelling appointments.
Signposting patients to the correct service (GP, nurse, pharmacist, A&E etc.)
Registering new patients
Providing and chasing test results
Managing incoming post and emails.
Preparing medical records
Preparing and uploading the clinical rota onto the system
Scanning and filing documents
Coding
Completing assigned tasks
Liaising with doctors, nurses, pharmacists etc.
Helping the practice achieve NHS targets

Reservations Sales Agent

The Royal Garden Hotel
London, W8 4PT
2010.09 - 2020.12

Answering telephones, emails and letters
Receiving, processing and confirming guest reservations, cancellations and amendments.
Entering bookings into the system.
Allocating rooms, checking availability and maximising room revenue by up selling.
Checking all correspondence has been replied to and filing it.
Dealing with all other Hotel's departments.

Receptionist

The Ramada Jarvis Hyde Park
London, W2 4RT
2009.08 - 2010.09

Welcoming guests
Checking in and out guests
Answering phone calls and providing information
Entering reservations into the system
Updating databases
Preparing documents and reports
Taking payments and providing receipts and invoices
Dealing with travel agencies and all the other departments within the hotel
Filing, faxing and photocopying

Receptionist

The Nayland Hotel
London, W2 1UB
2008.04 - 2009.06

Checking in and out guests
Customer service
Telephone and email answering
Taking bookings and entering them into the system
Data entry
Payment taking
Writing receipts and invoices
Dealing with travel agencies
Filing, faxing and photocopying

Shop assistant

Donshimon Crafts
London, WC2E 8BD
2007.11 - 2008.03

Selling fashion jewellery
Opening and closing stalls
Serving customers
Working at the tills, taking payments and cashing up
Stacking shelves
Keeping shops tidy

Waitress

Getti Restaurant
London, SW1 6LT
2007.05 - 2007.10

Welcoming and serving customers
Taking orders and payments
Answering the phone
Booking tables
Using the till
Using the booking software

Administrator and Receptionist

UL International Italy
Italy
2006.07 - 2006.12

Processing orders for safety labels for electrical products
Using databases
Creating documents and invoices
Manning the switchboard
Answering emails
Dealing with customers and couriers
Sorting out correspondence
Shipping parcels
Inventory

Call Centre Operator

Multiservizi Telematici
Italy
2004.04 - 2004.07

Booking and selling flight tickets
Renting cars
Booking hotel rooms
Dealing with customers over the phone
Giving information
Processing card payments

Education

Honours Degree in Foreign Languages and Literatures (110/110)

Universita' Degli Studi Di Sassari
Italy

Socio -Psycho - Pedagogical Diploma

Liceo Scientifico Fermi
Italy

Skills

  • Languages: Italian, English, French
  • PC: Windows 11, Microsoft Office
  • Softwares: Opera, System1
  • Keyboard typing speed
  • Switchboard operation
  • Hospitality standards
  • Email correspondence
  • Data Entry
  • Multitasking ability

Affiliations

  • Listening to music
  • Reading
  • Trekking

Timeline

Receptionist

The Abingdon Medical Practice
2021.01 - Current

Reservations Sales Agent

The Royal Garden Hotel
2010.09 - 2020.12

Receptionist

The Ramada Jarvis Hyde Park
2009.08 - 2010.09

Receptionist

The Nayland Hotel
2008.04 - 2009.06

Shop assistant

Donshimon Crafts
2007.11 - 2008.03

Waitress

Getti Restaurant
2007.05 - 2007.10

Administrator and Receptionist

UL International Italy
2006.07 - 2006.12

Call Centre Operator

Multiservizi Telematici
2004.04 - 2004.07

Honours Degree in Foreign Languages and Literatures (110/110)

Universita' Degli Studi Di Sassari

Socio -Psycho - Pedagogical Diploma

Liceo Scientifico Fermi
Dina Fadda