Dina Azadegan
London
Summary
Enthusiastic and driven professional with a bachelor's degree in Marketing and current experience in the luxury hospitality sector, working at The Savoy, a prestigious 5-star hotel. Adept at quickly mastering new skills and excelling both independently and collaboratively within a team environment. Recognised for a positive attitude, strong work ethic, and a keen ability to adapt to dynamic situations. In my free time, I stay active through sports, which complements my commitment to a healthy and balanced lifestyle.
Overview
6
6
years of professional experience
Work history
Room Reservations Supervisor /Departmental Trainer
The Savoy
London, UK
01.2024 - 05.2025
- Oversee Reservations Team: Manage and support the reservations staff, ensuring they meet performance and customer service standards.
- Coordinate Booking Operations: Supervise daily reservations activities, including handling booking enquiries, confirming reservations, and managing cancellations.
- Monitor Room Availability: Keep track of room inventory, ensuring optimal occupancy and revenue management.
- Handle Special Requests: Address and accommodate special guest requests and preferences, such as room types, special amenities, or VIP services.
- Ensure Accuracy: Review and verify reservation details to prevent errors and ensure accuracy in guest bookings and billing.
- Resolve Issues: Address and resolve any booking issues or guest complaints, striving to enhance guest satisfaction.
- Generate Reports: Prepare and analyse reports related to room occupancy, revenue, and booking trends to inform management decisions.
- Collaborate with Other Departments: Work closely with all other teams to ensure smooth operations and guest experiences.
- Train New Staff: Train new team members on reservation systems, customer service protocols, and hotel policies.
- Recruitment & HR Support: Screening CVs, scheduling interviews, and assisting in the recruitment process
Reservations and Royal Service Supervisor
Fairmont Windsor Park
Windsor
04.2023 - 11.2023
- Supervise the reservations team to ensure accurate and efficient processing of guest bookings.
- Monitor and manage room inventory and availability to maximise occupancy and revenue.
- Address and resolve guest enquiries and special requests with professionalism and attention to detail.
- Supervise the switchboard team to ensure seamless communication between guests, departments, and external parties.
- Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
Reservations Agent
Fairmont Windsor Park
Windsor
07.2022 - 04.2023
- Handle and process incoming reservations, modifications, and cancellations with accuracy and efficiency, ensuring all guest requests and preferences are met.
- Address and resolve guest inquiries and special requests promptly, offering personalised service to enhance the guest experience and ensure satisfaction.
- Assist in managing room inventory and availability, coordinating with other departments to optimize occupancy rates and contribute to revenue goals.
- Oversee the reception team to ensure smooth and efficient check-ins, check-outs, and guest services, maintaining high standards of customer care.
- Address and resolve guest inquiries, concerns, and complaints promptly, providing exceptional service to enhance satisfaction and loyalty.
- Handle scheduling, staffing, and training for the reception team, and ensure accurate management of booking systems and cash handling procedures.
Leisure Reception Manager
The Lensbury
London, UK
08.2021 - 07.2022
- Oversee the reception team to ensure maintaining high standards of customer care.
- Address and resolve guest enquiries, concerns, and complaints promptly, providing exceptional service to enhance satisfaction and loyalty.
- Handle scheduling, staffing, and training for the reception team, and ensure accurate management of booking systems and cash handling procedures.
- Oversee the hiring process for the Reservations team, including scanning CVs, shortlisting candidates, and conducting interviews
Marketing and Communications Coordinator
Future Electronics
Surrey
04.2021 - 08.2021
- Execute Marketing Campaigns: Develop and implement strategies across digital, print, and events to boost brand awareness and lead generation.
- Handle Communications: Manage content creation and distribution for press releases, newsletters, and social media to maintain consistent messaging.
- Manage Digital Content: Create and oversee content for the magazine, blog, and social media to engage and convert audiences.
Customer Advisor
Hutchison3G UK Ltd
London
08.2019 - 03.2020
- Assist with Product and Service Inquiries: Provide detailed information about mobile plans, devices, and promotions to help customers make informed purchasing decisions.
- Resolve Customer Issues: Address customer concerns related to billing, service issues, and technical support, ensuring a positive experience and resolving problems efficiently.
- Facilitate Transactions: Process payments, set up new accounts, and assist with upgrades, ensuring smooth and accurate transactions.
Education
Bachelor of Sciences - Marketing
Roehampton University
09/2018 - 07/2021
A-Levels - Business Studies - B, English Language and Literature - B, World Development (Human Geography) - B
William Morris Sixth Form
09.2016 - 7 2018
GCSE - 10 GCSEs grades A-C including Maths and English
Chiswick School
09.2011 - 7 2016
Skills
- Communication
- Teamwork
- Adaptability
- Time Management
- Independent
- Microsoft Office Suite
- Opera V5 and Opera Cloud
- LQA and Forbes - Hospitality
- Digital Marketing
- Data Analysis
Languages
English
Farsi
Custom
References available upon request
Timeline
Room Reservations Supervisor /Departmental Trainer
The Savoy
01.2024 - 05.2025
Reservations and Royal Service Supervisor
Fairmont Windsor Park
04.2023 - 11.2023
Reservations Agent
Fairmont Windsor Park
07.2022 - 04.2023
Leisure Reception Manager
The Lensbury
08.2021 - 07.2022
Marketing and Communications Coordinator
Future Electronics
04.2021 - 08.2021
Customer Advisor
Hutchison3G UK Ltd
08.2019 - 03.2020
A-Levels - Business Studies - B, English Language and Literature - B, World Development (Human Geography) - B
William Morris Sixth Form
09.2016 - 7 2018
GCSE - 10 GCSEs grades A-C including Maths and English
Chiswick School
09.2011 - 7 2016
Bachelor of Sciences - Marketing
Roehampton University
09/2018 - 07/2021
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