Dimitris Batsakis

By working as a digital assistant withing the Client Engagement Hub of abrdn, I have been communicating with direct clients and financial advisers regarding financial plans and products and have been providing detailed information on procedures and processes for a multitude of different demands on a variety of financial accounts.

My main goal has always been to provide exceptional customer service in a friendly and professional manner and represent the company in the best possible way. I have maintained experienced knowledge and awareness of the financial and digital market and have ensured the expertise of my role is translated into creative solutions and support for customers and advisers.

• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Led by example in providing customers with attentive, professional restaurant service.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Analysed operations to improve the compaany's efficiency and service levels.
• Monitored compliance to Covid-19 restrictions, health and safety protocols and Food Hygiene standards.
• Negotiated with suppliers to obtain quality ingredients at excellent prices.
• Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
• Created team building initiatives to encourage upselling and meet revenue targets.

I have worked as a trainer and coach assistant as part of my University degree in the fields of physical activity and health for vulnerable and elderly people.

My main goals within this role were:

• Personalised instruction and personal mentoring based on individual strengths and abilities.
• Designed learning plans tailored to individual needs.
• Provided safe, caring and fun learning environment for students and participants.
• Created special events to engage and motivate participants.