Dimitrios Pantelidis
Presales consultant
Milton Keynes,Buckinghamshire
Summary
Results-driven Technical Sales Support Specialist with 12+ years' experience in sales. A successful and diverse background spanning sales, IT support engineering, team training, account management, and customer service delivery. Proven ability to analyse customer requirements, design appropriate solutions, and collaborate with cross-functional teams to deliver exceptional customer experiences. I am a confident, hard-working, and organized individual with the knowledge, skills, and understanding of what great customer service consists of and a high level of ownership. I excel in high-paced environments and efficiently multitask. I have a proven ability to meet tight deadlines, I possess holistic thinking, and I am dedicated to continuous development.
Overview
22
22
years of professional experience
Work history
Pre-Sales specialist
Bigblu Internet Plc Satellite Broadband Tech
06.2020 - Current
- Act as the primary technical contact for clients and prospects, providing implementation support
- Collaborate closely with the sales and delivery teams to validate the technical content of commercial offers while ensuring full compliance with GDPR guidelines
- Assist the sales team in developing new business sales plans, identifying product fit to market needs and requirements
- Worked with potential and existing customers to understand business requirements and design appropriate solutions based on existing products
- Prepare technical proposals and business requirements documents
- Respond to RFI's and RFP's, ensuring comprehensive and accurate responses
- Collaborate with implementation teams to develop technical solution designs and ensure customer requirements were met
- Liaise regularly with customers and prospective customers to discuss their needs and develop business cases
- Maintained up-to-date knowledge of the competitive product landscape
- Trained and mentored Pre-Sales team members, providing guidance and support
- Client account management and customer record creation and maintenance (CRM)
- Technical Support (Office 365, Dynamics 365, SharePoint):
- Provided 1st and 2nd line technical support for Office 365, including Dynamics 365 and SharePoint
- Managed user account creation and management
- Customized configurations according to user needs
- Resolved customer issues related to equipment or connectivity.
- Scheduled deliveries, equipment installations and repair services to foster customer satisfaction.
- Offered promotional discounts and incentives to encourage sales.
- Recorded customer and product data in relationship management software.
- Provided specialised information related to technical equipment, supplies and services.
- Completed sales contracts and collected customer signatures to close sales.
- Demonstrated products and services to overcome objections and drive sales.
- Negotiated prices and credit terms to provide favourable and profitable options.
- Supervised junior team members and mentored in sales strategy to enhance performance.
1st line analyst - IT Help Desk
Hays plc
Santander
03.2020 - 06.2020
- Resolving employee's IT issues or escalating them, accordingly, dealing with 50-60 calls per shift
- Training new members of the team.
Sales executive
Orbit Couriers S.A. Licensee of FedEx
12.2007 - 04.2019
- Greece - Orphee Beinoglou Group, Sourcing new clients, creating business opportunities and development of strong rapport with existing clients, suppliers and vendors
- B2B sales experience and services development planning
- Customer service and export department
- Controlling the flow of customers' orders, collaboration, and financial status
- Training and coaching staff to ensure all required knowledge and skills standards were met.
Sales executive
E.G. PASSIAS AVEE
01.2002 - 12.2007
- Responsible for the development and maintenance of the clientele in the area of responsibility
- Monitoring customer balances and credits as well as collections
- Responsible for the correct process of executing customer orders
- Providing advice to clients by cultivating a relationship of trust and excellent cooperation
- Immediate resolution of any problems both in relations with other departments of the factory and with customers.
Education
Microsoft 365: Manage Access and Authentication Learning Microsoft Dynamics 365 -
Soft Skills Certificate -
Udemy
2023
Middle manager development seminar -
International Forum training & consulting ltd
2018
Conflict management and negotiation techniques -
International Forum training & consulting ltd
2017
Diploma Degree A -
Diploma ICT - undefined
UNIVERSITY OF CAMBRIDGE
2004
Diploma IT - Diploma Degree Α - undefined
KARRIERA College
2000
Skills
- Exceptional English and Greek written and spoken communication
- Professional, positive and efficient telephone manner with loads of personality
- Ability to present moderately complex information in a structured and balanced way making it easy for customers to understand
- Excellent questioning and active listening skills
- Totally commited to achieving sales targets
- Excellent team player
- Customer orientationa and ability to adapt/ respond to different tyoes of characters
- Ability to multy-task, prioritize and manage time effectively
- Genuine passion for continious performance improvement
- Ambitious and focused on professional development
- Computer, Mobile & Networking skills
- Troubleshooting hardware and software problems
- Network Administrator
- System Administration
- Active Directory
- Microsoft Exchange
- Webpage Development (WordPress)
- Office 365, Dynamics 365, Azure AD, SQL, VMware, Hyper-V, NAS
- Networking
- Technical Support
- Linux, Unix, Windows, Windows server 2012-2016, Mac OS, iOS, Android, Windows Phone
Timeline
Pre-Sales specialist
Bigblu Internet Plc Satellite Broadband Tech
06.2020 - Current
1st line analyst - IT Help Desk
Hays plc
03.2020 - 06.2020
Sales executive
Orbit Couriers S.A. Licensee of FedEx
12.2007 - 04.2019
Sales executive
E.G. PASSIAS AVEE
01.2002 - 12.2007
Microsoft 365: Manage Access and Authentication Learning Microsoft Dynamics 365 -
Soft Skills Certificate -
Udemy
Middle manager development seminar -
International Forum training & consulting ltd
Conflict management and negotiation techniques -
International Forum training & consulting ltd
Diploma Degree A -
Diploma ICT - undefined
UNIVERSITY OF CAMBRIDGE
Diploma IT - Diploma Degree Α - undefined
KARRIERA College
Similar Profiles
MARIANA MARTINEZMARIANA MARTINEZ
Customer Service Tier 1 Coordinator at Hughsnet satellite internetCustomer Service Tier 1 Coordinator at Hughsnet satellite internet
Zhijian MaZhijian Ma
IT Technical Support at Beijing Century Internet Broadband Data Center Co.IT Technical Support at Beijing Century Internet Broadband Data Center Co.
Shelby VosburyShelby Vosbury
Administrative Operations Manager at DWS Broadband InternetAdministrative Operations Manager at DWS Broadband Internet
Carl LewisCarl Lewis
Instructional Designer - at Tesco PLCInstructional Designer - at Tesco PLC
MUNYARADZI MTISIMUNYARADZI MTISI
Sales advisor(campaign) at TED EXPERIENCE AGENCYSales advisor(campaign) at TED EXPERIENCE AGENCY