Dimitrios Mastrogiannis

· Trained and integrated new colleagues within the department, while delivering training material/guides ensuring a smooth transition.

· Worked as lead in various projects around Health & Safety for newly hired colleagues, while liaising with external providers around vetting related projects ensuring a smoother way of working.

· Ensured compliance with required audits and that onboarding processes met all legal and compliance related requirements and correct documentation were gathered i.e right to work checks, background screening checks.

· Collaborated with stakeholders across the HR function and delivered a holistic service that raised the department's profile within the business and helped receive recognition from my manager.

· Maintained online content, including coordinating, updating, and maintaining user interfaces, and documenting processes and policies. Supervised employee onboarding experience.

· Assisted in the recruitment process, issued relevant correspondence, and set up interviews while closely liaising with recruiters.

· Teamed up with internal and external stakeholders on sensitive and complex issues and collaboratively identified and resolved issues while ensured the HR database is up to date, accurate and complied with legislation.

· Supported the Front Office and Reservation departments as needed while acting as Manager on Duty.

· Directed and trained new colleagues on procedures, service standards and productivity strategies within tight deadlines.

· Prepared audit discrepancies and summary cash, check and credit activities, reflecting the hotel’s financial performance for the day.

· Maintained a friendly, cheerful and courteous demeanor while providing personalized service to hotel guests and receiving positive feedback from customers and colleagues alike.

· Supervised onboarding process for newly hired employees and managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.

· Introduced new methods for successfully researching and administering all employee benefits, including health and dental insurance, while overseeing employee relations matters for a core employee population of 900.

· Worked closely with the Executive Director, Technical Director and L&D Director towards developing strategic department goals and objectives, performance measures, processes and procedures and coordinating company-wide events structured to boost employee morale.

· Represented the department on divisional and university committees and closely worked with HR department, Accounting and Finance.

· Maintained excellent standards of service through impeccable attention to detail.

· Maintained records of trainees, completing filing and monitoring training procedures while delivering training seminars to young professionals doing their internships with the business that propelled their professional advancement.