DIMA KHASHAF

• Ensured accurate and quality-controlled medication dispensing, minimizing errors and maintaining high standards.
• Handled customer queries promptly and professionally, significantly improving customer satisfaction.
• Managed inventory, prescription handling, and team training to streamline operations and enhance service quality.
• Oversaw dispensary operations to ensure smooth daily workflows, efficient service delivery, and optimal patient care.
• Demonstrated resilience and operational excellence, achieving impactful results in high-pressure and resource-constrained settings.

• Provided dedicated care to patients with mental and physical illnesses, assessing their conditions and tailoring support to individual needs.
• Ensured patients' physical and emotional well-being by offering consistent encouragement and empathetic interaction.
• Organized and managed patients’ medication schedules to ensure adherence and avoid complications.
• Facilitated follow-ups with clinic appointments, maintaining comprehensive records to support effective treatment plans.
• Collaborated with the team to deliver high-quality care, demonstrating strong interpersonal skills and a compassionate approach.

• Managed the end-to-end product lifecycle to drive growth and profitability.
• Conducted SWOT analyses and competitor research to identify market opportunities and develop effective strategies.
• Collaborated with cross-functional teams to ensure seamless engineering and manufacturing processes.
• Launched new healthcare products by identifying market needs, organizing promotional events, and ensuring effective positioning in the healthcare sector.
• Mentored and trained junior team members, fostering innovation, and creative problem-solving.

• Collaborated with design teams to create compelling advertising materials.
• Streamlined internal communication processes for more efficient workflows.
• Enhanced brand presence and consumer engagement through innovative strategies.
• Developed promotional materials to increase product visibility and impact.
• Assessed campaign performance through detailed post-campaign analysis.
• Conducted market research and competitor analysis to inform growth strategies.

• Outlined evidence base for new products and treatments.
• Tracked industry trends to identify emerging patient needs and opportunities.
• Monitored sales market activity to remain ahead of competitors.
• Handled customer queries and complaints using analytical and diplomatic approach.