Dilyana Nikolova
Ipswich,Suffolk
Summary
Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Bar manager
Coffee link
Ipswich, Suffolk
08.2016 - 07.2024
- Streamlined bar operations by implementing efficient inventory management strategies.
- Negotiated supplier contracts for better pricing and improved product quality.
- Trained new staff on customer service protocols to enhance guest experience.
- Developed cocktail menus, resulting in increased beverage sales.
Bar supervisor
AMT Coffee
Ipswich, Suffolk
06.2015 - 06.2016
- Enhanced customer satisfaction by managing bar operations efficiently.
- Trained staff for improved service quality and professionalism.
- Increased sales with effective promotional strategies.
- Ensured a safe environment by strictly adhering to health and safety regulations.
Waitress supervisor
The Galley
Ipswich, Suffolk
05.2008 - 05.2009
- Maintained high standards of customer service by training new waitstaff.
- Improved team efficiency through implementation of new scheduling system.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
Sales assistant
Kristel
Blagoevgrad, Bulgaria
01.2005 - 04.2008
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Waitress supervisor
Extra+
Blagoevgrad, Bulgaria
03.2002 - 01.2005
- Maintained high standards of customer service by training new waitstaff.
- Improved team efficiency through implementation of new scheduling system.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
Education
GCSEs - Business organization
"Georgi Izmirliev"-High School
Blagoevgrad 09.1997 - 05.2001
Bachelor of Tourism - Tourism
University of Bulgaria
Blagoevgrad 09.2002 - 05.2006
Skills
- Management
-Leadership and mentoring
-Customer service
-Strong customer relation
-Excellent verbal and written communication skills
-Active listening
-Strong ability to work within a team
-Conflict resolving skills
Problem-solving
-Willingness to learn new skills and technologies
-Ability to prioritize tasks effectively
Affiliations
- Knitting scarves and blankets
Timeline
Bar manager
Coffee link
08.2016 - 07.2024
Bar supervisor
AMT Coffee
06.2015 - 06.2016
Waitress supervisor
The Galley
05.2008 - 05.2009
Sales assistant
Kristel
01.2005 - 04.2008
Bachelor of Tourism - Tourism
University of Bulgaria
09.2002 - 05.2006
Waitress supervisor
Extra+
03.2002 - 01.2005
GCSEs - Business organization
"Georgi Izmirliev"-High School
09.1997 - 05.2001
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