Dilveer Dhillon
Southall,Middlesex
Summary
A motivated and adaptable professional with experience in customer service, case management, and compliance. While my current and previous roles have helped me develop my skills in fraud identification, prevention and debt recovery, I am eager to expand my knowledge in these areas further. I work well in a team setting and I am dedicated to continuous development, constantly improving my ability to support both claimants and colleagues.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Executive Officer
Department for Work and Pension
Slough, Berkshire
01.2024 - Current
- Supported individuals with personalised employment advice, helping them overcome barriers to finding work.
- Ensured claimants met job-seeking obligations, identifying non-compliance or discrepancies to maintain compliance and detect potential fraud.
- Created and regularly updated a site-wide job referral tracker to monitor if work coaches were correctly updating the claimant commitments and history notes after each referral, ensuring the criteria was met to refer the claimant to a Decision Maker if they failed to apply or accept the role.
- Maintained accurate case record, ensuring that all interactions and agreements were accurately documented in line with DWP policies
- Supported individuals released under the SDS40 Early Release Scheme, assessing risks and ensuring compliance with any licence conditions.
- Worked closely with probation services, rehabilitation organisations and employment advisors to secure job placements and training opportunities.
Lettings Agent
Drayton Properties Ltd
West Ealing
02.2023 - 12.2023
- Conducted tenant referencing, credit checks and employment verification to ensure applicants provided accurate information.
- Identified and escalated cases where potential tenants provided false or misleading information.
- Managed arrears, rent collection, arranging repayment plans and taking necessary action on overdue payments.
- Coordinated with landlords, tenants and legal teams on tenancy disputes, unpaid rent and compliance issues ensuring all cases were dealt in accordance with legal requirements.
- Maintained detailed financial records to track payments and arrears.
Education
Bachelor of Arts - Accounting and Finance
De Montfort University
Leicester 09.2019 - 02.2023
Skills
- Time Management
- Conflict Resolution
- Debt Recovery and Management
- Case Management
- Adaptability
- Risk Assessment
- Problem Solving & Decision Making
- Fraud Detection and Prevention
References
References available upon request.
Timeline
Executive Officer
Department for Work and Pension
01.2024 - Current
Lettings Agent
Drayton Properties Ltd
02.2023 - 12.2023
Bachelor of Arts - Accounting and Finance
De Montfort University
09.2019 - 02.2023
Similar Profiles
Sriram SudharshanSriram Sudharshan
Solutions Architect at Department of Work and Pension - Child Maintenance GroupSolutions Architect at Department of Work and Pension - Child Maintenance Group
Yadu Murali Pradeep KumarYadu Murali Pradeep Kumar
Executive Officer at Department of Work and PensionExecutive Officer at Department of Work and Pension
Khondoker ZamanKhondoker Zaman
Executive Officer at Department of Work and PensionExecutive Officer at Department of Work and Pension
Armani D SouzaArmani D Souza
Pharmacy volunteer at Jasins PharmacyPharmacy volunteer at Jasins Pharmacy
Endrina IbrahimiEndrina Ibrahimi
Sales Assistant at Charles TyrwhittSales Assistant at Charles Tyrwhitt