Dilsher Khan
Student
Ilford
Summary
Effective Student committed to learning, developing skills in Cyber security and software engineering. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mastercard Cybersecurity Virtual Experience
Mastercard
05.2024 - 05.2024
- Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team
- Helped identify and report security threats such as phishing and malware
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
- Recommend improvements in security systems and procedures.
Restaurant Waiter
Wahping
02.2023 - 02.2024
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for Chinese restaurant with social relevancy and intentionality
Kitchen Porter/Bartender/Logistics Assistant
Bia People
07.2022 - 01.2023
- Increased overall kitchen productivity through effective communication and collaboration with team members.
- Proactively addressed potential hazards in the kitchen workspace, reducing the risk of accidents or injuries among staff members.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Coordinated reverse logistics activities for product returns or recalls, ensuring minimal impact on customer satisfaction or operational performance.
Sales Assistant
Jd Sports
12.2021 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
Customer Service Representative
Amazon
12.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilised Amazon's CRM and other digital tools to manage customer interactions, ensuring accurate and timely responses to customer needs.
- Collaborated with team members and supervisors in a remote environment to troubleshoot and solve complex customer issues, demonstrating strong communication and problem-solving skills.
Intern
Ernst & Young Smart Futures
08.2021 - 08.2021
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
No Degree - Mathematics
Mayfield School
London 04.2001 -
High School Diploma -
Mayfield School
London, United Kingdom 04.2001 -
Skills
Excellent IT and Computing skills, familiar with coding programs such as Python
MS Office applications: Word, Outlook, Powerpoint and Excel
Able to work in a team and independently confidently
Able to tackle complex problems with computational methods such as decomposition
Outgoing friendly and enthusiastic
Certification
Cybersecurity,Mastercard-May 2024
Timeline
Mastercard Cybersecurity Virtual Experience
Mastercard
05.2024 - 05.2024
Cybersecurity,Mastercard-May 2024
05-2024
Restaurant Waiter
Wahping
02.2023 - 02.2024
Kitchen Porter/Bartender/Logistics Assistant
Bia People
07.2022 - 01.2023
Sales Assistant
Jd Sports
12.2021 - 05.2022
Intern
Ernst & Young Smart Futures
08.2021 - 08.2021
Customer Service Representative
Amazon
12.2020 - 12.2021
No Degree - Mathematics
Mayfield School
04.2001 -
High School Diploma -
Mayfield School
04.2001 -
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