Dilshan Singh
Romford ,Essex
Summary
A courteous, articulate, and customer-focused professional with a strong track record in delivering exceptional service. Highly efficient and well-organized, with excellent attention to detail and a proactive approach to supporting team goals. Known for a positive attitude, strong team spirit, and the ability to build rapport with clients while promoting services to maximize revenue. Commercially aware, approachable, and solutions-driven, with a passion for meeting and exceeding customer expectations. A fast learner who communicates clearly and effectively, and thrives in dynamic, fast-paced environments. Eager to contribute to a forward-thinking organization that offers opportunities for continued growth and development.
Versatile professional with expertise in basic accounting knowledge, document production, and inventory control. Demonstrates strong leadership acumen and office diplomacy, fostering effective customer relations and streamlined operations. Committed to leveraging core competencies to drive organisational success while maintaining a focus on continuous growth and excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Assistant administrator
Dilshan Transport Group LTD
London, Essex
02.2024 - Current
- Managed staff rota, ensuring adequate coverage at all times over a 10 month period.
- Managed financial transactions including invoicing, expense claims, petty cash reconciliation.
- Ensured proper record keeping for easy retrieval of information.
- Handled incoming correspondence, resulting in more organised communication flow.
- Acted as first point of contact for visitors and callers, creating a professional image of the company.
- Maintained a high standard of customer service with excellent telephone etiquette in 1100+ phone calls over a one year period.
- Scheduled appointments and meetings, ensuring optimal time management within office environment.
Education
GCSEs - Broad study
Brentwood school
Brentwood, Essex 09.2021 - 07.2023
A-Levels -
Home
Romford, Havering 09.2023 -
Skills
- Basic accounting knowledge
- Document production
- Office diplomacy
- Leadership acumen
- Customer relations
- Inventory control
- Communication skills
- Team building
- Inventory management
- Upselling
Languages
Punjabi
Intermediate
Hindi
Intermediate
Urdu
Intermediate
English
Native
Certification
BCG Introduction to Strategy Consulting Job Simulation on Forage - August 2025
- Learned how to think creatively by challenging the assumptions that guide today’s thinking.
- Used effective brainstorming strategies to generate ideas to help a fictional luxury clothing company increase sales revenue.
Affiliations
Created an Online Retail store for the purpose of reselling in-demand Hype and streetwear items, which provided me with the following skills
- Stock acquisition
- Stock management and storage
- Independent marketing
- Customer service
Accomplishments
-Completed Several online work experience programs and a Summer work experience at the NatWest Banking group.
-Completed the bronze DofE award scheme
-Completed the Silver DofE award scheme
References
References available upon request.
Timeline
Assistant administrator
Dilshan Transport Group LTD
02.2024 - Current
A-Levels -
Home
09.2023 -
GCSEs - Broad study
Brentwood school
09.2021 - 07.2023
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